Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kianna Hayes

Tumwater,WA

Summary

Focused and providing consistent and high-quality work with outstanding results. Experience in customer service. Dedicated to exceptional performance and quality standards. Adaptable and willing to learn new skills.

Overview

5
5
years of professional experience

Work History

Commercial and Residential Cleaner

Clockwork Cleaning Co LLC
09.2023 - 03.2024
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Kept building entryway glass clean and polished for professional presentation.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Refilled soap dispensers and air fresheners in bathrooms.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Commercial and Residential Cleaner

Clockwork Cleaning Co LLC
07.2022 - 12.2022
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Kept building entryway glass clean and polished for professional presentation.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Refilled soap dispensers and air fresheners in bathrooms.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Hostess

Red Robin
08.2021 - 10.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Delivered pick-up and curbside orders to guests.

Office Mover (Temp)

Carey Tainer
07.2021 - 07.2021
  • Arranged items at destination according to customer requests and instructions.
  • Followed safety protocols to prevent accidents and injuries.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Worked closely with teammates to coordinate tasks and support safety.

Yard Work Freelancing

Nextdoor App
03.2019 - 06.2021
  • Lynn: +1 (360) 250-5791
  • Ginni Pepperts: 1 (360) 561-1222
  • Teresa Marcus: 1 (360) 280-8791
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed around trees, flower beds, and other yard features.
  • Used customer feedback to make operational improvements.
  • Performed planting, watering, mulching, and edging of lawns.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Cultivated and replanted trees and plants to maintain landscaping areas.

Education

High School Diploma -

Avanti Highschool
1113 Legion Way SE, Olympia, WA
06.2022

Skills

  • Quality Control
  • Routine Cleaning Plans
  • Daily Reporting
  • Communication and Interpersonal Skills
  • Productivity and Time Management
  • Adaptable and Flexible

Timeline

Commercial and Residential Cleaner

Clockwork Cleaning Co LLC
09.2023 - 03.2024

Commercial and Residential Cleaner

Clockwork Cleaning Co LLC
07.2022 - 12.2022

Hostess

Red Robin
08.2021 - 10.2021

Office Mover (Temp)

Carey Tainer
07.2021 - 07.2021

Yard Work Freelancing

Nextdoor App
03.2019 - 06.2021

High School Diploma -

Avanti Highschool

Similar Profiles

CREATE PROFILE
Kianna Hayes