Kianna Hughes

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.
• Improved customer payment compliance through negotiating mutually agreeable repayment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Processed payments and applied to customer balances.
• Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
• Maintained high volume of calls and met demands of busy and productive group.
• Counseled debtors on payment options and arranged installment agreements.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Trained new team members on scripts, company services, and collection strategies.
• Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
• Used probing techniques to determine debtors' reasons for delinquency.
• Achieved performance goals on consistent basis.

Sales

• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Improved marketing to attract new customers and promote business.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
• Completed wide range of tasks in diverse filming areas to support operations.
• Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
• Provided reliable administrative support for the production team, enabling efficient task completion.
• Supported on-time project completion by effectively prioritizing tasks and managing workflow.
• Operated camera, lighting and grip equipment to use during production process.

• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Researched and resolved billing discrepancies to enable accurate billing.
• Monitored customer accounts to identify and rectify billing issues.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Achieved insurance pre-authorizations to enable timely patient procedures.

• Streamlined appointment scheduling for improved patient experience and reduced wait times.
• Provided compassionate support to patients during their healthcare journey, fostering trust and rapport.
• Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
• Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
• Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.

Accounting

• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
• Ensured timely reimbursement through meticulous claims adjustments.
• Created Credits and debits for customers correcting and checking errors
• Created Rebate orders for customers

Purchasing

• Audit invoice data
• Set up customer payments
• Check product inventory
• Price checks for customer products

Customer Service

• High call volume both inbound and outbound calls (80+ calls a day)
• worked closely with suppliers and customers to improve operations
• Data/order Entry
• Closing of warehouse
• Corrected EDI's in system
• Bills of Lading
• Processed orders
• Monitored data to keep product, contract, pricing and invoicing accurate
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
• Assisted with locating shelter vacancies for homeless
• Scheduled well being checks
• Acted as mandatory reporter of abuse.