Kianna Hunter
Phoenix,AZ
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 15 years of administrative and customer service experience.
Overview
11
11
years of professional experience
Work History
Front Office/Scheduler/ Data Entry
Arizona Urology
09.2018 - 01.2024
- I work with Zoc Doc, Pheresis, Par8do, AHCCCS Verification, referral processing
- The EMR system used was EMDS.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Monitored and optimized inventory, and reordered materials as required.
Technical Support Representative
Ring
11.2018 - 07.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Front Desk Receptionist/Administrative Assistant
Arizona Center for Cancer Care
01.2017 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Fraud Representative
JPMorgan Chase & Co
10.2015 - 01.2017
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Protected company assets through vigilant review of account activity, swiftly addressing any anomalies or suspicious behavior detected.
- Increased operational efficiency through strategic utilization of technology solutions specifically designed for fraud detection purposes.
- Demonstrated expertise in various types of fraud schemes, enabling effective countermeasures for prevention and detection efforts across the organization.
- Provided exceptional customer service during the resolution of fraud cases, ensuring a positive experience for affected clients while maintaining company integrity.
Front Desk Receptionist/Administrative Assistant
Westside Family Health Center
12.2012 - 09.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Education
High school diploma -
Hamilton High School
Culver City, CA01.2011
Skills
- Microsoft Outlook
- Microsoft Powerpoint
- Computer Operation
- Technical Support
- EMR Systems
- Medical Office Experience
- Office Administration
- Data Entry
- Computer Skills
- HIPAA
- Hospital Experience
- Patient Care
- Desktop Support
- Clerical Experience
- Medical Records
- Call center (10 years)
- Transcription
- Insurance Verification
- Help Desk
- Medical Scheduling
- ICD-10
- Medical Billing
- Medical Coding
- English
- Typing
- Phone Etiquette
- Medical Terminology
- Epic
- Network Support
- Attention to Detail
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Effective Multitasking
- Schedule Coordination
- Schedule Management
- Teamwork and Collaboration
- Problem-Solving
- Telephone Etiquette
- Patient Scheduling
- Microsoft Office Suite
- Calendar Management
- Patient Registration
Timeline
Technical Support Representative
Ring
11.2018 - 07.2019
Front Office/Scheduler/ Data Entry
Arizona Urology
09.2018 - 01.2024
Front Desk Receptionist/Administrative Assistant
Arizona Center for Cancer Care
01.2017 - 08.2018
Fraud Representative
JPMorgan Chase & Co
10.2015 - 01.2017
Front Desk Receptionist/Administrative Assistant
Westside Family Health Center
12.2012 - 09.2015
High school diploma -
Hamilton High School
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