Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kianna Jenkins

Bronx,NY

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

7
7
years of professional experience

Work History

Team Member

Shake Shack
Brooklyn, NY
09.2021 - 07.2022
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Examined trays to check contents for required items and complete orders.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Team Member

CorePower Yoga
New York, NY
10.2019 - 03.2020
  • Was terminated due to COVID-19
  • Kept studio area safe, organized and comfortable for students.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Arrived early to set up room for students

Hookah Server

Fire Lounge
Brooklyn, New York
10.2019 - 01.2020
  • Prepared hookahs for customers
  • Changed and replenished paper towels and soap.
  • Handled, used and maintained cleaning supplies and equipment.
  • Cleaned spills and removed waste or debris.
  • Communicated with guests by greeting and answering questions.
  • Recognized and reacted to safety concerns.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours; night, weekend, and holiday shifts.

Retail Sales Associate

The Custom Group Of Companies
New York, NY
09.2018 - 12.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Supported loss prevention goals by monitoring shopper behavior.

Cleaner

Maid To Order LLC
New York, NY
03.2018 - 05.2018
  • Completed routine floor stripping, sealing and finishing.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Worked on cleaning team to service offices and other commercial buildings.
  • Supervised supplies in inventory and submitted reorder requests.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Retail Sales Associate

Modell's Sporting Goods
New York, NY
09.2017 - 12.2017
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Math Tutor

Urban Assembly Institute Of Math And Science
Brooklyn, New York
09.2014 - 06.2016
  • Worked with students in classrooms or home environments to provide educational support.
  • Met with students and discussed educational goals and expectations.
  • Supported students with helpful study habits and exam strategies.
  • Organized group tutoring sessions to help students struggling in similar areas.
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Created study guides and plans for student exam preparation based on self-designed practice tests and school curricula.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.

Student Peer Mentor

Urban Assembly Institute Of Math And Science
Brooklyn, New York
09.2014 - 06.2016
  • Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
  • Shared information about student life, academic offerings and healthy decision making with peer mentees.
  • Assessed students' knowledge, comprehension and study habits to track progress and set realistic goals.
  • Presented and drafted various scheduling options for students to help allocate time for classes, extra work and free time.
  • Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Shared resources, opportunities and activities to support mentee's learning and development.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Empowered students through counseling and skill-building exercises.
  • Helped students develop organizational, time management and study skills.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Counseled students regarding educational issues such as course and program selection, class scheduling and registration and career planning.

Education

No Degree - Computer Science And Programming

NYU Polytechnic School of Engineering
Brooklyn, NY

High School Diploma -

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2024

High School Diploma -

Urban Assembly Institute of Math And Science
Brooklyn, NY
06.2016

Skills

  • Training and Development
  • Teamwork
  • Store Merchandising
  • Health and Safety Standards
  • Product Knowledge
  • Product Sales
  • Organizing Work Stations
  • Workplace Safety
  • Customer Service
  • Sales Expertise

Accomplishments

  • Achieved Gratitude Award by completing showing kindness to peers, giving thanks and appreciating others with accuracy and efficiency.

Timeline

Team Member

Shake Shack
09.2021 - 07.2022

Team Member

CorePower Yoga
10.2019 - 03.2020

Hookah Server

Fire Lounge
10.2019 - 01.2020

Retail Sales Associate

The Custom Group Of Companies
09.2018 - 12.2019

Cleaner

Maid To Order LLC
03.2018 - 05.2018

Retail Sales Associate

Modell's Sporting Goods
09.2017 - 12.2017

Math Tutor

Urban Assembly Institute Of Math And Science
09.2014 - 06.2016

Student Peer Mentor

Urban Assembly Institute Of Math And Science
09.2014 - 06.2016

No Degree - Computer Science And Programming

NYU Polytechnic School of Engineering

High School Diploma -

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Urban Assembly Institute of Math And Science

Similar Profiles

CREATE PROFILE
Kianna Jenkins