Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kianna Kelly

Ellicott City,MD

Summary

Dynamic professional with a proven track record in team leadership and complex problem-solving, learned across roles from Bavarian Brahaus to Howard County Parks and Recreation. Excelled in fostering teamwork, enhancing customer relations, and implementing innovative educational strategies. Skilled in business administration and effective communication, consistently achieving positive outcomes in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Managment

Bavarian Brahaus
03.2023 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Childcare Assistant Teacher

Kinder Care
11.2023 - 04.2024
  • Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.

Childcare Lead Teacher

Howard County Parks and Recreation
09.2018 - 03.2023
  • Mentored new teachers, providing guidance on best practices and classroom strategies.
  • Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.
  • Increased parental involvement through regular communication and parent-teacher conferences, fostering strong home-school partnerships.
  • Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.

Server

TGIF
03.2020 - 10.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

James Madison High School
Norcross, GA
12-2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Business Administration
  • Teamwork and Collaboration
  • Effective Communication
  • Problem Resolution
  • Positive Attitude
  • Multitasking

Timeline

Childcare Assistant Teacher

Kinder Care
11.2023 - 04.2024

Managment

Bavarian Brahaus
03.2023 - Current

Server

TGIF
03.2020 - 10.2021

Childcare Lead Teacher

Howard County Parks and Recreation
09.2018 - 03.2023

High School Diploma -

James Madison High School

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Kianna Kelly