Kianna Kjelland
Eden Prairie,MN
Summary
Dynamic and detail-oriented Lead Barista at Tii Cup, recognized for enhancing customer satisfaction through personalized service and efficient beverage preparation. Proven ability to maintain cleanliness standards and foster teamwork, resulting in improved productivity and reduced operational costs. Adaptable and committed to excellence in guest service and inventory management.
Overview
5
5
years of professional experience
Work History
Lead Barista
Tii Cup
08.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
Apprentice
Wattanak Dance Troupe
01.2020 - Current
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
Education
High School Diploma -
Thomas Jefferson High School
Bloomington, MNEden Prairie High School
Eden Prairie, MNPublic Health
University of Minnesota Duluth
Duluth, MN06.2029
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Guest service
- Teamwork and collaboration
- Time management
- Attention to detail
- Customer service
- Work prioritization
Languages
Cambodian
Limited Working
Timeline
Lead Barista
Tii Cup
08.2023 - Current
Apprentice
Wattanak Dance Troupe
01.2020 - Current
High School Diploma -
Thomas Jefferson High School
Eden Prairie High School
Public Health
University of Minnesota Duluth
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