Kianna Lancaster

• Trained and mentored 30 new personnel hired to fulfill various roles.
• Created and oversaw security programs for operations.
• Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
• Developed and implemented updating training programs for 80 employees.
• Used Excel, PowerPoint and Word Document to design training for government employees and increase company retention and productivity rates 65%.
• Developed lesson plans, instructional materials and written practice tests for military and security training courses.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.

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• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Registered and verified patient records before triage with most up-to-date information.

• Observed strict confidentiality guidelines to properly secure information and data.
• Performed daily typing and filing for major crimes unit.
• Answered phone and provided assistance to callers under supervision of watch officer.
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
• Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
• Participated in continuous firearms proficiency, defensive driving and arrest technique training.

• Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
• Maintained confidentiality of special reports and collected data.
• Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Monitored central alarm systems for fire, intrusion and duress alarms.

• Established and enforced organization systems and standards.
• Produced high-quality communications for internal and external use.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Interacted with customers by phone, email or in-person to provide information.
• Coordinated travel arrangements for Distinguished visitors,such as setting appointments and securing transit and lodging accommodations.