Kianna Ocasla
Seattle,WA
Summary
Professional with substantial background in shared services coordination. Proven ability to streamline operations, optimize processes, and enhance team productivity. Strong focus on collaboration and adaptability, ensuring seamless responses to changing needs. Adept in data management, customer service, and process improvement, consistently delivering reliable and impactful results.
Overview
5
5
years of professional experience
Work History
PRO Shared Services Coordinator
Starbucks Coffee Company
01.2023 - Current
- Serve as Subject Matter Expert during company restructuring; managed vendor relationships and train vendor in all workstreams to ensure knowledge transfer and compliance during a 50% reduction in internal team capacity.
- Manage file requests and verify employment status using SAP, ensuring accuracy and timely responses.
- Led transition and project from paper to digital records for 18,000 stores, improving efficiency.
- Implemented new tracking system and dashboard for team metrics, collaborating with senior managers.
- Resolve employment verification cases via ServiceNow for employee support.
- Verify hours worked, employment details, and benefits information for employees on or preparing for leave of absence, ensuring compliance with state-specific requirements across multiple jurisdictions.
File Representative II
Starbucks Coffee Company
05.2022 - 12.2022
- Organized and maintained partner records for archival storage.
- Operated SAP to update file inventory information.
- Responded to file requests by preparing copies and scanned images.
Legal Clerk
Cullen & Murphy Law Firm
08.2020 - 03.2022
- Managed and organized court records for 150+ legal cases.
- Scheduled hearings and meetings via Amicus Portal.
- Performed financial analysis by monitoring accounting systems.
Education
B.A. - Sociology & Administrative Studies
University of California, Riverside
05.2021
Skills
- Microsoft Office & Adobe Suite
- SAP
- ServiceNow
- Employee relations
- Office Administration
- Written & Verbal Communication
- Vendor Management
- Team building
- Adaptability
- Regulatory compliance
- Problem-solving
- Stakeholder engagement
- Analytical thinking
- Continuous improvement
- Time Management
- Customer Service
- Teamwork and collaboration
- Decision-making
- HRIS systems
Timeline
PRO Shared Services Coordinator
Starbucks Coffee Company
01.2023 - Current
File Representative II
Starbucks Coffee Company
05.2022 - 12.2022
Legal Clerk
Cullen & Murphy Law Firm
08.2020 - 03.2022
B.A. - Sociology & Administrative Studies
University of California, Riverside