Kianna Prudhomme

Researching member benefit and health plans while Advising of changes or modifications to existing policies. Engaging in conversation with customers to understand needs, resolve issues and answer questions regarding the members benefit plan while documenting calls. Accessing patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations. Assisting members in understanding their benefits package, enrolling in programs, and making changes as needed, Also Answering patient questions via email and phone and fielding complaints to resolve issues.

Answered inbound calls, chats and emails to provide information about products or services and place orders via website while Monitoring chat queues for incoming requests from customers requiring assistance. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Made outbound calls to obtain account information & Update databases with new and modified customer data.

Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask qualifying questions to match them with the best insurance agent for their needs. Connect consumers looking for insurance products with licensed insurance agents who can meet their insurance needs. Discover needs of Pre-Qualified insurance Seeker.Accurately record all required information in the agency management platform. Complete follow up calls, inquiring about the consumers and making sure their needs were met.

Contact debtors, communicate complex issues in an easily understandable way to customers both verbally and in writing. Assess and prioritize accounts & Resolve outstanding Balances.Use good judgment when dealing with customers, clients, and employers. Ask for account information and Communicate with debtors to Collect pass due payments. Make payment arrangements post payments and finalize settlements in a timely matter.

Take Inbound Sales calls. Process orders, answer questions and sell products/services. Identify Sales opportunities by learning about The customers business and links customer needs to the product/service. Presented sales pitches to clients with basic needs. Promoted available products and services to customers during service, account management and order calls.

Executing inbound calls regarding customers insurance policies dealing with inquiries for members with Medicare supplement, HMO, and PPO health insurance plans through Humana. Responsible for enrollment/ dis-enrollment, billing calls, claims and pharmacy Rx calls. Determines eligibility by comparing client information to requirements. Responsible for gathering of all client renewal information, creation of renewal documents, carrier confirmations, review and follow up regarding submissions

Answered customer questions and provided store information. Assisted with training new cashiers and customer service team members to increase speed of onboarding. Processed payments promptly for customers to exceed productivity standards. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction