Kianna Rice
Administrative Professional
Washington,DC
Summary
Dedicated and professional individual with a solid background in high-volume office environments. Main focus is delivering exceptional clerical and operational support for professionals. Possesses an upbeat demeanor and sound judgment, enabling efficient handling of diverse daily tasks with minimal oversight. Expertise lies in efficient management of office supplies, paperwork, and project needs.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Admin
Gold's Gym
07.2013 - Current
- Greeted members and guests promptly with enthusiasm, using appropriate greetings for the time of day to create a positive atmosphere during their gym visits
- Utilized professional and courteous communication skills when greeting callers and effectively handling their inquiries or requests
- Records and documents all reported maintenance concerns
- Recorded all phone inquiries in the script pad and Master Production Binder, ensuring accurate documentation for analysis by Fitness Consultants
- Provided efficient, professional guidance for directing guests and appointments to the appropriate fitness consultant
General Office Clerk
Department of Energy
10.2016 - 12.2016
- Skilled in the operation of various office machinery including photocopiers, scanners, facsimile machines, voice mail systems, and personal computers
- Answered telephones, transferred calls, and recorded messages
- Maintained and updated filing, inventory, mailing, and database systems manually or via computer
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Processed and prepared documents efficiently
- Typed, formatted, proofread and edited correspondence and other documents using computers or typewriters
- Conducted thorough reviews of files, records, and documents to gather necessary information for responding to requests
- Delivered messages and managed various errands
Assistant Manager
Wet Seal Retail, Inc
11.2007 - 05.2010
- Managed merchandise transfers from warehouse to storefront
- Scanned customers' orders and processed payments
- Mentored new Sales Associates
- Demonstrated knowledge in promoting company standards with integrity and honesty
- Facilitated new employee training by reinforcing successful performance positively
- Assessed employee performance to inform store manager
- Ensured team readiness through effective communication with store manager
- Addressed client needs effectively.
Administrative Assistant
Oxon Hill High School/Largo High School
10.2004 - 08.2007
- Demonstrated strong multitasking abilities by effectively resolving challenging customer queries alongside managing administrative responsibilities
- Demonstrated reception and telephone skills in a fast-paced environment
- Maintained accurate and organized filing system for both paper and electronic documentation
- Operated automated office equipment as required
- Received, screened and distributed incoming mail to appropriate departments
- Maintained and updated daily school attendance database
- Performed typing assignments and proofread all work
- Coordinating logistics of business trips, including arranging travel and accommodations for employer or department.
Education
Diploma -
DuVal High School
Lanham, MD 08.1996 - 05.2000
Skills
- Ability to work in a fast-paced environment
- Deadline oriented
- Accurate spelling
- Grammar
- Proofing abilities
- Proficient in Microsoft Office Suite
- General accounting skills
- General data entry skills
- Administrative Support
- Excellent oral communication skills
- Excellent written communication skills
Timeline
General Office Clerk
Department of Energy
10.2016 - 12.2016
Front Desk Admin
Gold's Gym
07.2013 - Current
Assistant Manager
Wet Seal Retail, Inc
11.2007 - 05.2010
Administrative Assistant
Oxon Hill High School/Largo High School
10.2004 - 08.2007
Diploma -
DuVal High School
08.1996 - 05.2000
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