Kianna Santacruz
Simi Valley,CA
Summary
Proven leader with extensive experience in hospitality and caretaking roles, notably at Destination Hospitality. Excelled in guest relations and staff training, enhancing customer satisfaction and team efficiency. Skilled in active listening and time management, I consistently delivered high-quality service, achieving repeat business growth. Represents establishment with friendly and professional demeanor.
I am a reliable individual with a willingness to further my education and job experience.
Overview
11
11
years of professional experience
Work History
House and Pet Sitter
Self Employed
Steamboat Springs, Colorado, CO
01.2018 - 04.2025
- Provided loving attention to all animals in care while maintaining a safe environment for them at all times.
- Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
- Communicated with clients by sending updates and photos.
- Assisted with household tasks and errands as requested by homeowners, such as grocery shopping.
- Collected mail and packages for homeowners and stored in secure location.
- Maintained yard by watering plants and trimming hedges.
- Completed regular household maintenance and chores.
Babysitter
Babysitting Service
Steamboat Springs, CO
06.2014 - 04.2025
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Helping older children with homework assignments as directed by parents.
- Establishing trust through consistent communication with both parents and kids.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Transporting children to school, sports activities, or other engagements when necessary.
- Enforced rules to teach good manners and maintain safe environment.
- Organized various activities, games, crafts and outings to keep children entertained.
Lead Hostess
Destination Hospitality
Steamboat Springs, CO
12.2019 - 03.2025
- Greeted all guests in a happy and friendly manner.
- Oversaw all reservations for the restaurant and ensured a proper amount of time in between reservations for each server section.
- Responded to emails and messages sent from guests in a timely fashion.
- Trained new employees in the correct protocols and procedures of the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Coordinated efforts between kitchen staff and waiters to ensure efficient service times.
- Assisted staff by serving food and beverages or bussing tables.
- Monitored dining room activities to ensure quality service standards were met, as well as to assess server capacity and estimate wait times.
- Resolved customer complaints promptly with tactful diplomacy, bringing major issues to the attention of the manager on duty.
House Keeper
Marabou Ranch
Steamboat Springs, CO
05.2018 - 05.2022
- Cleaned and turned over guest cabins and other buildings associated with the ranch for owners and their guests.
- Scrubbed kitchen appliances, countertops and fixtures.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Inspected guest rooms after cleaning to ensure they were presentable.
High School Counselor
Rocky Mountain Youth Corps
Steamboat Springs, CO
09.2017 - 09.2018
- Encouraged camper participation in group discussions about scientific concepts.
- Responsible for a designated group of campers for a week at a time.
- Created a safe environment for the campers to feel comfortable staying away from home.
- Monitored campers' safety while participating in activities, ensuring that all rules were followed.
- Provided first aid and responded to emergencies, maintaining camper safety as the top priority.
- Led curriculums pertaining to the environment, water system, and solar system.
Private Nanny
Self Employed
Steamboat Springs, CO
06.2014 - 08.2016
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Transported the children safely to appointments, social engagements or recreational activities.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Arrived on time every day to ensure parents could leave for work on time.
Education
High School Diploma -
Steamboat Springs High School
Steamboat Springs, CO06-2018
Skills
- Active listening
- Reliable
- Trustworthy
- Active learning
- Time management
- Food safety awareness
- Guest relations
- Exceptional communication
- Staff training
- Task delegation
- Phone etiquette
- Restaurant operations
- Responsible
- Works well with others
Timeline
Lead Hostess
Destination Hospitality
12.2019 - 03.2025
House Keeper
Marabou Ranch
05.2018 - 05.2022
House and Pet Sitter
Self Employed
01.2018 - 04.2025
High School Counselor
Rocky Mountain Youth Corps
09.2017 - 09.2018
Babysitter
Babysitting Service
06.2014 - 04.2025
Private Nanny
Self Employed
06.2014 - 08.2016
High School Diploma -
Steamboat Springs High School
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