Kianna Shelton
Montgomery,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Paint Artist
Self-employeed
03.2017 - Current
- Developed art and design concepts.
- Created commissioned artwork for organizations and private clients.
- Worked with clients to understand desired outcomes and requirements.
- Experimented with variety of styles and techniques to produce unique works of art.
- Collaborated with other artists on various art projects and installations.
- Produced sketches and drafts to refine artwork before completion.
- Used oil and acrylic paints, watercolors and digital media to create art pieces.
Overnight Stocker
Walmart
09.2021 - 11.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Customer Service Representative
Sykes Call Center
05.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Personal Shopper
Walmart
01.2018 - 01.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
Stocker Associate
Walmart
07.2017 - 01.2018
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Education
Bachelor of Arts - Studio Art
Jackson State University
Jackson, MS04.2017
Skills
- Painting
- Visualization and Representation
- Graphics and Photo Imaging
- Idea Development and Brainstorming
- Trained in Salesforce
- Customer Loyalty
- Microsoft Office
- Speaking Clearly
- Multi-Line Phone Systems
Timeline
Overnight Stocker
Walmart
09.2021 - 11.2022
Customer Service Representative
Sykes Call Center
05.2018 - 01.2020
Personal Shopper
Walmart
01.2018 - 01.2020
Stocker Associate
Walmart
07.2017 - 01.2018
Paint Artist
Self-employeed
03.2017 - Current
Bachelor of Arts - Studio Art
Jackson State University
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