Kianna Sheppard-Carter
Fredericksburg ,VA
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Motivated professional trained in mobility assistance, personal hygiene support, and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Caring arms at home
Bealeton, VA
06.2024 - Current
- Communicated effectively with family members on progress of client's health condition.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Encouraged social interaction between clients and their families.
Preceptor
Spring arbor Richmond cottages
Richmond, Virginia
08.2022 - 11.2023
- Encouraged active participation from preceptees in patient care activities while adhering to safety protocols.
- Facilitated the orientation process for incoming preceptees, ensuring they receive necessary training and resources.
- Conducted observations of preceptee performance, providing feedback on areas needing improvement or reinforcement.
- Supported professional development initiatives among existing staff members.
- Maintained records of all interactions with preceptees and submitted reports on their progress as requested.
- Educated preceptees on evidence-based practice guidelines and standards of care for specific populations.
- Provided guidance and support to new staff members in the clinical setting.
- Evaluated competencies of preceptees through informal assessments throughout the rotation period.
Caregiver
FirstLight homecare
Warrenton, VA
05.2022 - 08.2022
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Commercial Insurance Agent
Government Employees Insurance Company (GEICO)
Fredericksburg, VA
02.2019 - 09.2021
- Assisted customers in filing complex claims paperwork accurately and efficiently.
- Monitored competitor activity in order to remain competitive in the marketplace.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices.
- Provided prompt responses to customer inquiries regarding policy changes or claims status.
- Analyzed claims data to assess potential liability exposure for businesses.
- Processed policy renewals, cancellations, and endorsements in a timely manner.
- Educated clients on proper safety protocols for their business operations.
Teller Supervisor
The fauquier bank
Warrenton, Virginia
06.2018 - 10.2018
- Assisted with the development of new products or services to increase customer engagement.
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Created reports that tracked key metrics such as number of transactions per hour, average transaction time.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Managed daily operations within assigned branch locations; provided support during peak times or absences.
- Recruited, interviewed, hired, trained, evaluated, managed disciplinary actions, and terminated employees when needed.
Lead Teller
Wells Fargo Bank
madison, Va
08.2016 - 06.2018
- Audited teller transactions for accuracy prior to submission for processing.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Tracked inventory levels of supplies necessary for daily operations.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Collaborated with external vendors to ensure proper maintenance of ATMs and other banking equipment.
Education
High School Diploma -
Liberty High School
Bealeton, Va01-2013
Skills
- Basic Mathematics
- First aid and safety
- Progress Documentation
- Activities of Daily Living
- Data Confidentiality
- Care Plan Management
- Meal Preparation
- Regulatory Compliance
- Client safety and first aid
- Time Management
- Patient Companionship
- Patient Advocacy
- Relationship Building
- Quality program protocols
- Client documentation
- Basic Housekeeping
- Documentation And Reporting
- Case management experience
- Emotional Support
- Behavior redirection
- Recreational Activities
- Post Operative Care
- Customer Service
- Case Management
- Personal Hygiene Assistance
- Dementia Care
- Knowledge of state regulations
- Compassionate client care
Accomplishments
- Property and casualty insurance license
- Pins/buttons
- Promotions
- Awards
- Verbal recognition
- Pay raises
Timeline
Elderly Caregiver
Caring arms at home
06.2024 - Current
Preceptor
Spring arbor Richmond cottages
08.2022 - 11.2023
Caregiver
FirstLight homecare
05.2022 - 08.2022
Commercial Insurance Agent
Government Employees Insurance Company (GEICO)
02.2019 - 09.2021
Teller Supervisor
The fauquier bank
06.2018 - 10.2018
Lead Teller
Wells Fargo Bank
08.2016 - 06.2018
High School Diploma -
Liberty High School