Kianna Smith
Indianapolis,IN
Summary
A seasoned Payroll Specialist with a proven track record at Paychex, Inc., I excel in streamlining payroll processes and enhancing accuracy, achieving a significant reduction in payroll discrepancies. My expertise in Paychex software and exceptional interpersonal communication skills have been pivotal in resolving employee inquiries efficiently, demonstrating a commitment to excellence and employee satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Payroll Specialist
Legends
11.2023 - Current
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Audited timesheets and payroll records for accuracy.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Provided customer service to employees regarding payroll inquiries and issues.
- Managed and updated employee benefits information.
- Tracked employee vacation, sick and personal time.
Payroll Specialist
Paychex, Inc.
12.2020 - 11.2023
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Maintained strict confidentiality of all payroll information and records.
- Created new hire and termination documents for payroll.
- Processed timecards and payroll data for team of employees.
- Generated reports to track employee time and attendance.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Resolved payroll discrepancies quickly and successfully.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Patient Service Representative
Concentra
07.2020 - 11.2020
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the office
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Answered incoming calls, scheduled appointments and filed medical records.
- Assisted patients in filling out check-in and payment paperwork.
- Verified insurance eligibility and coverage for patients.
- Ensured precise patient registration through detailed data entry.
- Provided excellent customer service to patients and medical staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Eligibility Specialist
Conduent
02.2019 - 09.2020
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
Patient Care Technician
DaVita
03.2018 - 02.2019
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Transported patients between rooms and appointments or testing locations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Some college - Medical Assisting
Ivy Tech Community College
Indianapolis, INHigh school diploma -
Michigan City High School
Michigan City, IN06.2008
Skills
- Customer Service
- Kronos
- UltiPro
- Paychex
- Tax Experience
- Payroll
- Office Management
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
- Meeting deadlines
- Spreadsheet creation
- Interpersonal and written communication
- Employee file maintenance
- Exceptional Microsoft Excel skills
- Processing garnishments
- Office systems management
- Tax compliance
- Telephone and email etiquette
- Data reconciliation
- Exceptionally organized
- Processing wage withholding orders
- Benefits administration
- Employee relations
- Record keeping
- Excellent writing skills
- Data imports
- Payroll software proficiency
- I-9 documentation
- Wage garnishments
- Multi-state payroll
- Daily payroll activities
- PTO accrual
- Microsoft applications
- Federal and state tax regulations
- Payroll reviews
- Attention to detail
- Customer service
- Data entry
- Paperwork processing
- Decision-making
- Critical thinking
- Pay adjustments
- E-mail and telephone communication
- Investigating discrepancies
- Timecard management
- Clerical support
- Vacation and leave tracking
Certification
- Certified Payroll Professional
- Fundamental Payroll Certification
- CPR Certification
- BLS Certification
Timeline
Payroll Specialist
Legends
11.2023 - Current
Payroll Specialist
Paychex, Inc.
12.2020 - 11.2023
Patient Service Representative
Concentra
07.2020 - 11.2020
Eligibility Specialist
Conduent
02.2019 - 09.2020
Patient Care Technician
DaVita
03.2018 - 02.2019
Some college - Medical Assisting
Ivy Tech Community College
High school diploma -
Michigan City High School
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