Summary
Overview
Work History
Education
Skills
Timeline
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Kianna Watkins

Suffolk,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.

Overview

8
8
years of professional experience

Work History

Assistant Community Manager

SL Nusbaum Realty Co
09.2022 - Current
    • Had a high approval rating and customer loyalty percentage.
    • Collected rent and kept track of resident payments and information in OneSite.
    • Maintained a high customer approval rating as a result of dynamic service, exemplary support, and interpersonal communication.
    • Gave prospective tenants a tour of the property and provided them with a wealth of information about its key features.
    • Encouraged potential tenants to fill out applications following property tours.
    • Execute new lease agreements and coordinate move-in processes.
    • Market all rental listings through open houses and individual showings.
    • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
    • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.

Leasing Consultant

The Franklin Group
07.2021 - 09.2022
  • Presenting apartments to prospective clients in persuasive manner.
  • Assisting residential landlords in discovering suitable tenants.
  • Manage all leases from potential and existing clients.
  • Resolved tenant disputes in the most efficient way possible.
  • Coordinate and schedule lease application, and adhere to compliance requirements.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Customer Service Representative

Russell's Heating Cooling Plumbing & Electric
06.2019 - 07.2021
    • Outline charges for all customer services, take customer billings, fix billing issues.
    • Take accurate information such as change of address records and make available service orders.
    • Used a consultative sales approach to understand customer needs and make relevant recommendations.
    • Provided each customer with exceptional service by listening to their concerns and answering their questions.

Customer Service Representative

Ibex Global
04.2017 - 06.2019
    • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
    • Provided customers with advice and assistance, paying special attention to their specific needs or desires.
    • Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions.
    • Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.
    • Provided primary customer support to internal and external customers in a fast-paced environment.
    • Answered customer calls promptly to avoid long wait times on hold.

Education

High School Diploma -

Churchland High School
Portsmouth, VA
06.2016

Associate of Applied Science - Business Management

Paul D Camp
Suffolk Virginia
06.2027

Skills

  • Property management
  • Application verification
  • Leasing and sales
  • Training and development
  • Multi-line phone talent
  • International sales support
  • Customer service
  • Data entry
  • Technical support
  • Strong verbal communication
  • Interpersonal and written communication
  • Administrative support
  • Creative problem solving
  • Payment processing
  • Records and database administration

Timeline

Assistant Community Manager

SL Nusbaum Realty Co
09.2022 - Current

Leasing Consultant

The Franklin Group
07.2021 - 09.2022

Customer Service Representative

Russell's Heating Cooling Plumbing & Electric
06.2019 - 07.2021

Customer Service Representative

Ibex Global
04.2017 - 06.2019

High School Diploma -

Churchland High School

Associate of Applied Science - Business Management

Paul D Camp

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