Microsoft
Kianna Williams
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Publix Warehouse Distribution Center
03.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized customer service software to manage interactions and track customer satisfaction.
Wellness Intern
Georgia Gwinnett College
09.2022 - 05.2023
- Improved overall wellness of clients by designing and implementing personalized exercise programs.
- Facilitated stress management workshops for employees experiencing high levels of job-related anxiety, resulting in decreased absenteeism rates among participants.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
- Monitored and evaluated program performance to determine value and quality.
- Enhanced team performance against goals by coaching and motivating clients.
Customer Service Representative
Lowe's
09.2016 - 01.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Bojangles' Restaurants
03.2014 - 01.2017
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Set up new sales displays each week with fresh merchandise.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Bachelor of Science - Exercise Science
Georgia Gwinnett College
Lawrenceville, GA05.2023
Skills
- Record preparation
- Appointment Scheduling
- Process Optimization
- Relationship Building
- Service Upselling
- Multi-Line Phone Systems
- [Software] CRM system proficiency
- Customer Relationship Management (CRM)
Software
Timeline
Customer Service Representative
Publix Warehouse Distribution Center
03.2023 - Current
Wellness Intern
Georgia Gwinnett College
09.2022 - 05.2023
Customer Service Representative
Lowe's
09.2016 - 01.2017
Cashier
Bojangles' Restaurants
03.2014 - 01.2017
Bachelor of Science - Exercise Science
Georgia Gwinnett College
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