KIANNE HUNT
Austin
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
11.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Concierge
Radkin LLC
02.2022 - 10.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Inbound Customer Service Representative
HBO Max
01.2021 - 01.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
Education
GED -
Texas Can Academy
Houston, Texas02.2022
Skills
- Excellent Communication
- Computer Skills
- Organizational Skills
- Strong Work Ethic
- Effective problem solving
- Highly Adaptable
- Customer Service
Timeline
Customer Service Representative
Continuum Global Solutions
11.2023 - 07.2024
Concierge
Radkin LLC
02.2022 - 10.2023
Inbound Customer Service Representative
HBO Max
01.2021 - 01.2022
GED -
Texas Can Academy
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