Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
2023.11 - 2024.07
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Concierge
Radkin LLC
2022.02 - 2023.10
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Inbound Customer Service Representative
HBO Max
2021.01 - 2022.01
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
Resolved complaints to satisfy customers and encourage future transactions.
Education
GED -
Texas Can Academy
Houston, Texas
02.2022
Skills
Excellent Communication
Computer Skills
Organizational Skills
Strong Work Ethic
Effective problem solving
Highly Adaptable
Customer Service
Timeline
Customer Service Representative
Continuum Global Solutions
2023.11 - 2024.07
Concierge
Radkin LLC
2022.02 - 2023.10
Inbound Customer Service Representative
HBO Max
2021.01 - 2022.01
GED -
Texas Can Academy
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