Summary
Overview
Work History
Education
Skills
Timeline
Manager

Kiante Roach

Upper Marlboro,MD

Summary

With over 10 plus years of experience in resolving inquiries, processing payments, and maintaining customer satisfaction. Skilled in delivering excellent service, analyzing complex billing issues, and fostering positive customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Licensed Realtor

Remax Realty
05.2015 - Current
  • Develop a marketing plan for clients designed to attract and address the needs of buyers
  • Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest
  • Identify properties for sale through the multiple listing service and present them to clients
  • Pre-screen and qualify all potential buyers before allowing them onto a client’s property
  • Assist clients as they explore their financial options
  • Present all offers to clients
  • Preside over negotiations and advise clients on suitable courses of action
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.

CSA - Customer Service Advisor

WSSC Water (Contractor)
01.2023 - 03.2024
  • Primary contact for WSSC Water customer service, handling non-emergency inquiries
  • Achieved a 95% customer satisfaction rate through timely and accurate responses
  • Processed 100+ electronic payments daily, ensuring accuracy and security
  • Resolved billing discrepancies, resulting in a 20% reduction in customer complaints
  • Educated customers on water conservation tips, leading to a 15% decrease in water usage.

Case Manager

Contractor Department of Navy
10.2020 - 12.2022
  • Analyzed historical award cases, resulting in a 10% increase in successful submissions
  • Maintained close liaison with key departments, ensuring smooth communication flow
  • Provided technical guidance to awarding authorities, improving efficiency by 15%.

Benefits Enrollment Specialist (Customer Service)

BlueCross BlueShield-Elite
10.2017 - 09.2020
  • Handled 100-200 calls daily, assisting subscribers, providers, and internal personnel
  • Processed benefit enrollments and terminations accurately, meeting strict guidelines
  • Identified clients eligible for managed care interventions, enhancing client health outcomes
  • Resolved payment discrepancies, resulting in a 25% reduction in outstanding balances.

Leasing Administrative Assistant

Atlantic Realty
05.2015 - 09.2017
  • Maintained accurate and up-to-date tenant files, ensuring compliance with record-keeping requirements and facilitating easy access to information.
  • Contributed to successful lease negotiations by preparing necessary documentation and providing administrative support during meetings.
  • Prepared move-in packets containing essential documents such as welcome letters, lease agreements, and keys for new tenants.
  • Organized community events for residents, fostering a sense of belonging and improving overall tenant satisfaction levels.
  • Enhanced tenant satisfaction by promptly addressing inquiries and resolving concerns related to leasing agreements.
  • Provided exceptional customer service during interactions with both current and prospective tenants through courteous communication skills.
  • Contributed to a positive work environment by collaborating with team members on various projects and tasks related to lease administration.
  • Collaborated with maintenance staff to promptly address tenant maintenance requests, promoting positive tenant relations and reducing turnover rates.
  • Ensured timely collection of rent payments by sending reminders to tenants as needed, maintaining a high rate of on-time payments.
  • Maintained an organized workspace, ensuring that all necessary documents and information were readily accessible for efficient task completion.

Education

Skills

  • Excellent customer service skills
  • Real Estate Leasing
  • Customer Relationship Management
  • Contract Negotiation
  • Marketing Strategies
  • Property Management Software (Yardi)
  • Financial Analysis
  • Proficient in billing and account management
  • Strong communication and interpersonal abilities
  • Detail-oriented and organized
  • Knowledge of insurance procedures and regulations

Timeline

CSA - Customer Service Advisor

WSSC Water (Contractor)
01.2023 - 03.2024

Case Manager

Contractor Department of Navy
10.2020 - 12.2022

Benefits Enrollment Specialist (Customer Service)

BlueCross BlueShield-Elite
10.2017 - 09.2020

Licensed Realtor

Remax Realty
05.2015 - Current

Leasing Administrative Assistant

Atlantic Realty
05.2015 - 09.2017

Similar Profiles

CREATE PROFILE
Kiante Roach