Dynamic Sr. Manager and Learning & Development Specialist with over 20 years of experience in retail management, training, and customer service. Expert in conducting impactful training sessions on SOP, sales, emotional intelligence, negotiation, and M.I.T. essentials. Adaptable, coachable, and goal-oriented, with a hands-on, creative approach and an enthusiastic personality. Strong problem-solving abilities, exceptional at team-building, leading, motivating, and fostering excellent customer relations. Adept at using independent decision-making and sound judgment to drive company success. Collaborative leader, committed to promoting an empowering work culture by enhancing employee engagement and performance through training, monitoring, and morale-building. Additionally, a versatile Business Management Analyst with deep knowledge in financial, business development, and operational areas, adept at building relationships with a diverse range of stakeholders.