Kiany Araya Mendez
Stirling,NJ
Summary
Positive and reliable individual with knack for efficiently handling tasks and strong work ethic. Understands company operations and techniques, including inventory management and equipment operation. Committed to maintaining safe and organized workspace to ensure seamless workflow and productivity.
Overview
2
2
years of professional experience
Work History
Manager
Brooklyn Pizza
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Server
O'bagel
01.2024 - 08.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire breakfast/lunch experience as first point of contact for incoming guests.
- Maintained clean and organized eating areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Nike Call Center - Customer Service
Concentrix
05.2022 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted in training new hires, sharing best practices and guidance for handling challenging situations effectively.
- Adhered to strict privacy guidelines when handling sensitive personal data, protecting both clients'' information as well as the company''s reputation.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
No Degree - Business Accountancy
Universidad Castro Carazo
Costa Rica12-2024
B2 English Degree -
Sykes Academy
Costa Rica04-2022
B2 English Degree -
Discovery Language Academy
Costa Rica12-2021
High School Diploma -
Lic Bilingue De Palmares
Costa Rica12-2020
Skills
- Verbal and written communication
- Complex Problem-Solving
- Teamwork and Collaboration
- Positive Attitude
- Adaptability and Flexibility
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Active Listening
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Brooklyn Pizza
08.2024 - Current
Server
O'bagel
01.2024 - 08.2024
Nike Call Center - Customer Service
Concentrix
05.2022 - 06.2023
No Degree - Business Accountancy
Universidad Castro Carazo
B2 English Degree -
Sykes Academy
B2 English Degree -
Discovery Language Academy
High School Diploma -
Lic Bilingue De Palmares
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