Kiaonno Skinner
Fort Worth,TX
Summary
Dynamic Customer Service Team Lead focused on delivering exceptional service quality, enhancing customer retention, and driving productivity through effective team management. Expertise in motivating associates through ongoing guidance, development, and coaching, resulting in a proven ability to swiftly and efficiently resolve diverse customer service challenges. Experienced Data Annotator skilled in text data labeling, image classification, audio transcription, and video annotation, with a solid track record of ensuring data accuracy and consistency. Committed to collaborating with data scientists and machine learning engineers to refine data models while upholding strict privacy and security protocols.
Overview
16
16
years of professional experience
Work History
Safety Annotator
BNSF Railroad
08.2019 - Current
- Ensured data accuracy and reliability for effective machine learning outcomes.
- Analyzed dataset patterns and accurately labeled them for algorithm training.
- Performed quality checks on annotated data, ensuring consistency and accuracy.
- Collaborated with management and engineers to refine data labeling guidelines.
- Adapted quickly to new situations, maintaining high work standards.
TEAM LEAD
New York & Company
12.2014 - 12.2019
- Enhanced daily operations by providing comprehensive secretarial and administrative support.
- Managed activities of six team members across multiple locations effectively.
- Developed training manuals to address complex customer service issues.
- Increased sales by leveraging in-depth knowledge of company products and services.
- Conducted interviews, hiring, and training for new Customer Service Representatives.
- Proactively addressed negative customer feedback to improve satisfaction levels.
- Facilitated clear communication among team members to define expectations clearly.
ASSISTANT MANAGER
Yankee Candle
12.2009 - 03.2014
- Enhanced sales through exceptional customer service and engagement strategies.
- Supported management with accurate daily operation reports and performance insights.
- Coordinated weekly schedules in compliance with payroll policies and staffing needs.
- Facilitated recruitment and training processes for new team members effectively.
- Executed facility opening and closing procedures, ensuring adherence to security protocols.
- Resolved customer complaints professionally, maintaining high satisfaction levels.
Education
General Diploma - Customer Safety Annotator
01.1993
Skills
- Team Management
- Training and Development Scheduling
- Conflict Resolution
- Focused on Customer Satisfaction
- Customer Interface
- Computer Skills: Comfort with working on computers and basic computer skills to navigate through data annotation tools and software
- Handled all cash and credit transactions
- Assisted Customers over the phone regarding store operations, product promotions, and orders
- Multi-tasking
- Cashiered with two cash registers in tandem to maximize customer flow
- Attention to Detail: Accurate and precise data annotation requires a high level of attention to detail Annotators must carefully analyze and label data points according to specified guidelines
Timeline
Safety Annotator - BNSF Railroad
08.2019 - Current
TEAM LEAD - New York & Company
12.2014 - 12.2019
ASSISTANT MANAGER - Yankee Candle
12.2009 - 03.2014
Mar Vista High School - General Diploma, Customer Safety Annotator