KIA R NICHOLS-HENDERSON
Durham,United States
Summary
Copyright Manager with 19 years of experience in Administration is qualified. Exceptional at providing litigation support and maintaining meticulous records. Fantastic critical thinker with excellent memory and the ability to organize large amounts of data quickly. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the educational assessments.
Overview
20
20
years of professional experience
Work History
Copyright Manager
Measurement Incorporated
2012.07 - Current
- Collected detailed notes on copyrights, reprint permissions and other communication to comply with legal requirements and improve recordkeeping.
- Increased customer satisfaction by resolving contractual issues.
- Verified data and licensing information and notified violators of required changes to bring operations into compliance through investigations.
- Constructed contracts and agreements between several Departments of Education, publishers, agents, and improved operations, and provided excellent customer service.
- Accomplished multiple tasks within established timeframes.
- Approved regular payroll submissions for employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Administrative Assistant
Measurement Incorporated
2003.01 - 2012.07
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed over 50 customer calls per day.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Some College (No Degree) - Business Administration And Management
North Carolina Central University
Durham, NCBachelor of Science - Early Childhood Education
Walden University
Minneapolis, MN05.2025
Skills
- Detail and excellent organizational skills
- Budget proposals
- Team management
- MS Office, Google Workspace, MS Outlook, Dropbox, Zoom, Teams and Travel Perk
- Customer service
- Organization
- Problem resolution
- Fax machine, photocopiers, and scanners
- Confidentiality and Data Protection
- Scheduling Management
Timeline
Copyright Manager
Measurement Incorporated
2012.07 - Current
Administrative Assistant
Measurement Incorporated
2003.01 - 2012.07
Some College (No Degree) - Business Administration And Management
North Carolina Central University
Bachelor of Science - Early Childhood Education
Walden University
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