Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Alford-Alexander

Atlanta,GA

Summary

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Experienced Phlebotomist bringing [Number] years of experience. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques. Productive Phlebotomist offering 7 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.

Overview

15
15
years of professional experience

Work History

Phlebotomist

Grady Memorial Hospital
Atlanta, GA
10.2017 - Current
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Educated patients on proper blood draw techniques.
  • Provided assistance to clinical staff during patient visits.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Calibrated equipment according to manufacturer specifications.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Documented patient information into electronic medical records system.
  • Provided excellent customer service while interacting with patients.
  • Assisted in the training of new phlebotomists.
  • Performed quality control tests on collected specimens.
  • Responded quickly and effectively to emergency situations.
  • Conducted research related to new methods of sample collection or processing.
  • Maintained accurate records of collected specimens and test results.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Transported specimens following established protocol for temperature and light.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Verified collection orders and communicated discrepancies to nurses.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Collected specimen samples and transported to laboratory for processing.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Coordinated workflow based on stat, schedule, or outpatient needs.

Transportation Security Officer

Atlanta Public School System
Atlanta, GA
05.2013 - 09.2017
  • Performed security screenings of passengers and their carry-on items to detect prohibited items.
  • Ensured safe passage of pedestrians, bicyclists, and motorists across intersections.
  • Monitored traffic flow to ensure compliance with traffic regulations.
  • Informed motorists and pedestrians of safety protocols when crossing streets.
  • Provided assistance to children in crossing the street safely.
  • Maintained communication with local police department regarding any incidents or violations observed during shift.
  • Assisted school personnel in controlling student behavior while crossing streets.
  • Observed and reported any suspicious activity occurring near schools or crossings to proper authorities.
  • Alerted drivers of hazardous conditions on roads due to weather or other factors.

Adminstrative Assistant

Nationwide
Atlanta, Georgia
03.2011 - 10.2014
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for senior managers according to their requirements.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Developed project plans for various tasks assigned by upper management.
  • Monitored progress on projects assigned by upper management.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Answered questions from customers regarding products and services offered by the company.
  • Provided secretarial and office management support while building cooperative working relationships.

Sales Associate Specialist

Shoe Carnival
Atlanta, GA
03.2009 - 12.2010
  • Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
  • Assisted customers with product selection, purchase decisions, and payment processing.
  • Generated sales reports to track daily, weekly, and monthly performance metrics.
  • Implemented promotional campaigns to drive store traffic and increase sales.
  • Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
  • Developed relationships with existing customers through follow-up calls or emails.
  • Assisted in training new staff members on company policies and procedures related to sales operations.
  • Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Consistently met established sales goals while providing exceptional customer service.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Assessed customer product needs and interests in order to best recommend suitable items.

Education

Associate of Science -

Atlanta Technical College
Atlanta, GA

Technical - Phlebotomy

Atlanta Technical College
Atlanta, GA

Skills

  • Specimen Preparation
  • Infection Control
  • Blood collection
  • Venipuncture
  • Data Entry
  • Paperwork Processing
  • Donor screening
  • HIPAA
  • Therapeutic phlebotomy
  • HIPAA Compliance
  • Patient Care
  • Patient support
  • Communication abilities
  • Anatomy and physiology
  • Sanitation and sterilization
  • Venipuncture Expertise
  • Medical Records Review
  • Medical Records Management

Timeline

Phlebotomist

Grady Memorial Hospital
10.2017 - Current

Transportation Security Officer

Atlanta Public School System
05.2013 - 09.2017

Adminstrative Assistant

Nationwide
03.2011 - 10.2014

Sales Associate Specialist

Shoe Carnival
03.2009 - 12.2010

Associate of Science -

Atlanta Technical College

Technical - Phlebotomy

Atlanta Technical College

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Kiara Alford-Alexander