Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Ausin

Columbia

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

9
9
years of professional experience

Work History

Stocking Team Leader

Walmart
04.2022 - Current
  • Utilized strong communication skills to interact with customers and address their needs in a timely manner
  • Managed customer complaints and issues effectively to ensure high satisfaction levels
  • Implemented strategies to improve customer service processes and increase efficiency
  • Managed inventory levels and restocked shelves in a timely manner
  • Supervised a team of stockers to ensure efficient product replenishment
  • Utilized inventory management systems to track stock levels and order supplies as needed
  • Maintained a clean and organized backroom storage area
  • Collaborated with store management to plan and execute merchandise displays
  • Assisted with receiving and inspecting shipments for accuracy
  • Provided exceptional customer service by assisting with product inquiries and locating items
  • Trained new team members on stocking procedures and safety protocols

Customer Experience Coordinator/Key Carrier

Marshalls
01.2021 - 04.2022
  • Took an active role in training and mentoring Associates on front end principles
  • Communicated accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Trained and coached Associates on personalizing the customer experience while promoting loyalty programs
  • Provided and accepted recognition and constructive feedback
  • Handled safety procedures of store

Customer Service Representative

Telerperformance
11.2020 - 01.2021
  • Assist clients of Bank of America with account services and maintenance
  • Handle client confidential information
  • Process payment request and handling trusted client assets

Package Handler

UPS
05.2020 - 08.2020
  • Handled and processed packages for shipment in a fast-paced warehouse environment
  • Maintained accurate inventory records of packages received and shipped
  • Adhered to safety procedures and guidelines to prevent accidents and injuries
  • Communicated effectively with supervisors and coworkers to coordinate package handling tasks
  • Demonstrated strong attention to detail and organizational skills in handling packages

Crew Member

Bojangles' Famous Chicken 'n Biscuits
07.2016 - 05.2020
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted other team members to achieve goals.
  • Stocked shelves to organize aisles in assigned department.
  • Collaborated with team members to complete orders.

Education

Bachelor of Science - Sports Management

Columbia International University
Columbia, SC
12-2022

Skills

  • Mentoring
  • Complaint resolution
  • Coaching
  • Strategic planning
  • Problem-solving
  • Daily workflow improvement
  • Employee training
  • Safety
  • Teamwork and collaboration
  • Shift scheduling

Timeline

Stocking Team Leader

Walmart
04.2022 - Current

Customer Experience Coordinator/Key Carrier

Marshalls
01.2021 - 04.2022

Customer Service Representative

Telerperformance
11.2020 - 01.2021

Package Handler

UPS
05.2020 - 08.2020

Crew Member

Bojangles' Famous Chicken 'n Biscuits
07.2016 - 05.2020

Bachelor of Science - Sports Management

Columbia International University

Similar Profiles

CREATE PROFILE
Kiara Ausin