Summary
Overview
Work History
Education
Skills
Activities
Coursework
Volunteer Experience
Timeline
Generic

Kiara Ayatey

Pine Bluff,AR

Summary

Highly experienced individual with excellent communication and interpersonal skills, interested in the position of administrative assistant. Bringing exceptional organizational and typing skills (50+ wpm), proficiency in Microsoft Office and Excel and experience in data entry, preparation of technical reports and invoices to assist and support company personnel.

Overview

8
8
years of professional experience

Work History

Saracen Resort Receptionist

Saracen Resort
04.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.

Seasonal Claims Specialist (Remote)

Bath & Body Works
08.2022 - 01.2023
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.

Seasonal Customer Support Specialist (Remote)

Victoria Secret
02.2022 - 07.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.

Infectious Disease Resource Group Receptionist

Infectious Disease Resource Group
10.2021 - 01.2022
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Authorized Retailer

AT&T
11.2020 - 10.2021
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Achieved sales targets through effective upselling and cross-selling techniques.
  • Enhanced store reputation by delivering outstanding customer service and resolving issues promptly.
  • Contributed to the store''s success with consistent achievement of sales goals and performance metrics.
  • Performed regular audits of cash registers, ensuring accuracy and accountability among staff members.

Jewelry Associate

Walmart SuperCenter
05.2019 - 11.2020
  • Assisted in inventory management, ensuring accurate tracking of stock levels and timely replenishment of merchandise.
  • Maintained a clean, organized, and visually appealing display area to attract customers and promote products.
  • Performed minor jewelry repairs on-site, offering convenient solutions for customers'' needs.
  • Conducted regular audits of merchandise displays, ensuring compliance with company guidelines and store standards.
  • Handled customer inquiries professionally, resolving issues effectively to maintain high satisfaction levels.

Cashier

Chick-Fil-A
02.2018 - 04.2019
  • Selected food items from serving or storage areas and placed them in dishes, or serving trays, or in take out bags
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
  • Greet customers in a friendly and professional manner
  • Performed cash, card and check transactions to complete customer purchases.
  • Ensured workspace is clean/sanitized according to OSHA regulations.

Receptionist

Any Direction Underground Utilities
08.2017 - 02.2018
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call processes for improved efficiency and reduced wait times.

Room Service Attendant

Marriott Suites
02.2016 - 07.2016
  • Improved efficiency in the room service department by assisting with food preparation and plating.
  • Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
  • Maintained high standards of cleanliness by diligently cleaning and sanitizing serving trays, dishes, and utensils.
  • Successfully maintained inventory levels of room service supplies, placing orders as needed according to demand patterns.
  • Elevated overall dining experience for guests by ensuring prompt removal of used dishes after meals were finished.

Education

Bachelor of Arts - Social Work

The University of Arkansas At Pine Bluff
Pine Bluffs, WY
05.2021

Skills

  • Proficient in Microsoft Office (MS Word, MS Excel, MS PowerPoint)
  • Bookkeeping
  • Office Management
  • Project Coordination
  • Technical Support
  • Administrative Support
  • Customer/Client relations
  • Verbal and written communication
  • Business operations understanding

Activities

  • Miss. Social Work (2019-2020)
  • Vice President, UAPB Social Work Club (2020-2021)
  • Member, UAPB Honors Program (2018-2021)
  • Member, Essence of a Woman (2019-2021)
  • Sergeant At Arms, Delta Eta Chapter of Delta Sigma Theta Sorority, Inc (04/2020-2021)

Coursework

  • Introduction To Social Work
  • Leadership & Management l & II
  • Human Behavioral Social Environment I
  • Research Methods

Volunteer Experience

  • T.O.P.P.S, Inc, Pine Bluff, AR, Fall 2019, Present, Changing Steps Mentoring Program- Mentoring Girls ages 13-18
  • Viola’s House Inc, Dallas, TX, 02/2017, Present, To enrich the lives of at-risk teenage maternity residents between the ages of 12 and 21. We do this by helping our residents establish lifelong, meaningful and healthy relationships while setting an example for the next generation of productive citizens and engaged mothers. Assisted our residents with tutoring, life skills and college readiness including GED prep. Is assigned a resident and continuously completes all that is required of via facetime.

Timeline

Saracen Resort Receptionist

Saracen Resort
04.2023 - 01.2024

Seasonal Claims Specialist (Remote)

Bath & Body Works
08.2022 - 01.2023

Seasonal Customer Support Specialist (Remote)

Victoria Secret
02.2022 - 07.2022

Infectious Disease Resource Group Receptionist

Infectious Disease Resource Group
10.2021 - 01.2022

Authorized Retailer

AT&T
11.2020 - 10.2021

Jewelry Associate

Walmart SuperCenter
05.2019 - 11.2020

Cashier

Chick-Fil-A
02.2018 - 04.2019

Receptionist

Any Direction Underground Utilities
08.2017 - 02.2018

Room Service Attendant

Marriott Suites
02.2016 - 07.2016

Bachelor of Arts - Social Work

The University of Arkansas At Pine Bluff

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Kiara Ayatey