Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Certified Sterile Processing Technician
Cross Country Medical Staffing Network
07.2017 - 05.2023
Data Entry
Decontamination and Cleaning of Reusable Medical Devices
Inventory Management and Case Cart Build
Sterilization and High Level Disinfection of Reusable Medical Devices
Assembly and Packaging of Reusable Medical Devices
Performs and participates in decontamination, cleaning, assembling, packaging, scanning, sterilization, storage and distribution of reusable surgical instrumentation and equipment
Performs other duties as assigned or required
In contact with fumes, chemicals, cold, noise, radiation, blood/body fluids, and infectious diseases.
Recorded biologicals and test results.
Inspected sterile package integrity prior to distribution.
Customer Service Representative
ADT, Remote
01.2013 - 07.2017
Handle incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
Paying attention to detail while documenting alarm handling procedures within the alarm screens
Completing alarm processing in accordance with departmental procedures
Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs
Receiving inbound calls related to alarm call back inquires.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
TLK GROUP
06.2011 - 01.2013
Manage a high volume of inbound calls with expectations of taking around 50 calls per standard shift
Help customers with questions/problems on their account
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Education
College Degree - Central Sterile Processing
Fortis College
High School Diploma - undefined
Armstrong High School
Skills
Computerized Tracking
Decontamination Procedures
Typing Proficiency
Microsoft Office
CRM Software
Quality Control
Cultural Awareness
Technical Support
Timeline
Certified Sterile Processing Technician
Cross Country Medical Staffing Network
07.2017 - 05.2023
Customer Service Representative
ADT, Remote
01.2013 - 07.2017
Customer Service Representative
TLK GROUP
06.2011 - 01.2013
College Degree - Central Sterile Processing
Fortis College
High School Diploma - undefined
Armstrong High School
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