Kiara Barlow
Henrico,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Certified Sterile Processing Technician
Cross Country Medical Staffing Network
07.2017 - 05.2023
- Data Entry
- Decontamination and Cleaning of Reusable Medical Devices
- Inventory Management and Case Cart Build
- Sterilization and High Level Disinfection of Reusable Medical Devices
- Assembly and Packaging of Reusable Medical Devices
- Performs and participates in decontamination, cleaning, assembling, packaging, scanning, sterilization, storage and distribution of reusable surgical instrumentation and equipment
- Performs other duties as assigned or required
- In contact with fumes, chemicals, cold, noise, radiation, blood/body fluids, and infectious diseases.
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
Customer Service Representative
ADT, Remote
01.2013 - 07.2017
- Handle incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
- Paying attention to detail while documenting alarm handling procedures within the alarm screens
- Completing alarm processing in accordance with departmental procedures
- Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs
- Receiving inbound calls related to alarm call back inquires.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
TLK GROUP
06.2011 - 01.2013
- Manage a high volume of inbound calls with expectations of taking around 50 calls per standard shift
- Help customers with questions/problems on their account
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
College Degree - Central Sterile Processing
Fortis College
High School Diploma - undefined
Armstrong High School
Skills
- Computerized Tracking
- Decontamination Procedures
- Typing Proficiency
- Microsoft Office
- CRM Software
- Quality Control
- Cultural Awareness
- Technical Support
Timeline
Certified Sterile Processing Technician
Cross Country Medical Staffing Network
07.2017 - 05.2023
Customer Service Representative
ADT, Remote
01.2013 - 07.2017
Customer Service Representative
TLK GROUP
06.2011 - 01.2013
College Degree - Central Sterile Processing
Fortis College
High School Diploma - undefined
Armstrong High School
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