Kiara Battle
Washington, D.C,DC
Summary
Experienced Case Manager offering 3 years of planning, assessing and reporting experience with people living with HIV. Proficient in documentation and compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Account Receivables Clerk
Nest Services Pest Control
Greenbelt , MD
09.2021 - Current
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Microsoft Excel.
- Analyzed, constructed and calculated daily accounting records, payroll and sales transactions.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Managed and responded to correspondence and inquiries from customers and vendors.
TeleMarketer
Remodel USA
Capitol Heights, MD
12.2020 - 06.2021
- Direct marketing of goods and services to potential customers over the telephone with inbound and outbound calls
- Delivering scripted talks that describe the company's product or services
- Answering customer information about products
- Obtaining customer information such as name and address for products to be delivered Maintaining records of customer contacts
- Performing outstanding customer service
Testing Counselor/, Community Health Worker
NovaSalud, Inc Falls Church VA
10.2018 - 11.2020
- As a certified Community Health Worker I work as a frontline public health worker who is a trusted member of and/ or has a usually close understanding of the community he/she served
- This trusting relationship enables the Community Health Worker to serve as a liaison/ link/intermediate between health and social service and improve service quality and cultural competence
- As a Community Health Worker, I helped build individual and community capacity by increasing health knowledge and self-su ciency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy
- Responsible for delivery of care Honesty Confidentiality Conduct HIV testing for clients in testing setting, providing HIV prevention and counseling Conduct support groups for Black MSM, Women's Group, Weekly therapy groups, also Peer support groups
- Rotating with sta and covering front desk duties such as answering the mainline, directing calls to assigned sta , receiving and delivering messages, incoming and outgoing mailing of packages, kept stock of inventory and
- Ce supplies.
HIV Tester
Institute for Public Health Innovation, Church
Falls, VA
04.2018 - 10.2019
- Identify people living with HIV/AIDS
- Supported clients
- KILLS Build peer-based trust with individuals Living with Illness
- Outreach to community agencies and social groups Promoting collaboration Honesty/ Confidentiality Supportive Outstanding
- Customer Service Proven ability to work with a diverse population
Education
High School Diploma -
Friendship Edison Collegiate Academy
Bachelors of Arts - Criminal Justice
Delaware State University, Dover DE
Community Health Worker - Public Health
Virginia Certification Board
Falls Church, VA10.2019
HIV Prevention Counseling - Public Health
Inova Juniper Program
Falls Church, VA 10.2019
Hospitality Certified - Customer Service
YWCA Career & Education Training Center
Washington, D.C06.2018
Certified - Community Health Worker
YWCA Career & Education Training Center
Washington, D.C02.2018
Skills
- Precision and Accuracy
- Relationship Building
- Customer Relations
- Proactive and Self-Motivated
- Attention to Detail
- Client needs assessments
- Community outreach
- Counseling
- Treatment planning
Accomplishments
- Collaborated with team of 25 clients Living with HIV in the development of Prevention for Positives .
- Achieved outstanding results with keeping clients at a undetectable level through effectively helping with weekly check ins. Referring clients for housing, job placement and resume building courses. Matching clients up with medical and mental health treatment. Developing a treatment plan that will keep client develop a schedule as it may pertains to setting a timer for medication intake. Help clients understand where they are with there treatment helping them understand the virus and how clients can maintain a healthy lifestyle.
Timeline
Account Receivables Clerk
Nest Services Pest Control
09.2021 - Current
TeleMarketer
Remodel USA
12.2020 - 06.2021
Testing Counselor/, Community Health Worker
NovaSalud, Inc Falls Church VA
10.2018 - 11.2020
HIV Tester
Institute for Public Health Innovation, Church
04.2018 - 10.2019
High School Diploma -
Friendship Edison Collegiate Academy
Bachelors of Arts - Criminal Justice
Delaware State University, Dover DE
Community Health Worker - Public Health
Virginia Certification Board
HIV Prevention Counseling - Public Health
Inova Juniper Program
Hospitality Certified - Customer Service
YWCA Career & Education Training Center
Certified - Community Health Worker
YWCA Career & Education Training Center