Kiara Biggers
Houston,TX
Summary
Motivated team player committed to contributing to company success goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Server
Kamp Houston
Houston, TX
08.2023 - Current
- Informed customers of daily specials and signature menu items.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Trained new employees on restaurant procedures and plating techniques.
Pension Analyst
Willis Towers Watson
Denver (Remote), CO
06.2021 - Current
- Developed reports on pension plan performance, including actuarial valuations, benefit calculations, and fund investments.
- Responded promptly and accurately to inquiries from participants regarding their individual retirement accounts or pension plans.
- Assisted clients with processing enrollments, distributions, transfers, loans, beneficiary designations, and other transactions related to their retirement accounts.
Customer Service Representative
The Home Depot Inc
Greeley, CO
05.2020 - 09.2021
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Medical Receptionist
Colorado Spine And Scoliosis
Littleton, CO
05.2021 - 08.2021
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Sales Associate
Aeropostale
Aurora, CO
05.2016 - 01.2020
- Recommended, selected and located merchandise based on customer desires.
- Used technology resources to assist customers in locating and selecting items.
- Processed credit card transactions quickly and securely.
Education
Bachelor of Science - Atmospheric Sciences And Meteorology
University of Northern Colorado
Greeley, CO05-2021
Skills
- SQL databases
- Organization
- Microsoft Office (Office, Excel, Powerpoint)
- Critical Thinking
- Multitasking
- Analytical Thinking
- Customer Service
- Mathematical Functions
- Troubleshooting
- Communication
- Teambuilding
Timeline
Server
Kamp Houston
08.2023 - Current
Pension Analyst
Willis Towers Watson
06.2021 - Current
Medical Receptionist
Colorado Spine And Scoliosis
05.2021 - 08.2021
Customer Service Representative
The Home Depot Inc
05.2020 - 09.2021
Sales Associate
Aeropostale
05.2016 - 01.2020
Bachelor of Science - Atmospheric Sciences And Meteorology
University of Northern Colorado
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