Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kiara Biroo
Open To Work

Kiara Biroo

Fairfax,VA

Summary

Dynamic public health and human resource management professional who transforms organizational challenges into measurable outcomes through innovative policy development and strategic quality improvement initiatives. Pioneered Saint Lucia's inaugural National Healthcare Quality Policy, enhancing compliance standards across 3 major facilities serving 180,000 citizens. Consistently reduces operational inefficiencies by up to 50% while maintaining 95%+ stakeholder satisfaction across diverse international and governmental environments. Brings cross-cultural expertise spanning Saint Lucia, Ireland, and the United States with proven analytical and communication capabilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Politics Facilitator

Caribbean Elective
06.2023 - 09.2023

Transformed educational gaps in Caribbean political understanding among international students by creating immersive learning experiences that bridged cultural divides and enhanced academic outcomes.

  • Facilitated intensive educational sessions for 15 University of Birmingham students, crafting specialized curriculum on St. Lucia's political landscape that garnered 95% positive feedback for program effectiveness and cultural insights
  • Created innovative teaching materials and interactive workshops addressing knowledge deficits in Caribbean political systems, producing demonstrable improvements in student comprehension validated through comprehensive assessment metrics
  • Coordinated 5 high-impact community engagement events linking international participants with local policy-makers and community leaders, fostering meaningful cross-cultural professional networks

Facilities Administrator

Government of Saint Lucia
11.2022 - 04.2023

Revolutionized government facility management operations amid growing accommodation demands and maintenance backlogs by introducing systematic processes that dramatically improved service delivery and stakeholder relations.

  • Optimized operations across 4 government facilities through proactive maintenance protocols and enhanced stakeholder consultation frameworks, delivering 15% reduction in maintenance response times alongside elevated satisfaction ratings
  • Expedited accommodation processing for line agencies and foreign organizations by establishing standardized consultation workflows, systematic site evaluations, and comprehensive lease documentation protocols, accelerating resolution of housing and office requirements
  • Instituted comprehensive facility assessment program featuring regular inspections of government-owned properties using enhanced standard procedures, enabling early detection of maintenance concerns and guaranteeing secure, productive work environments

Virtual Monitoring Attendant

Trinity Health of New England
05.2021 - 04.2022

Elevated patient safety standards in high-acuity healthcare settings by leveraging advanced remote monitoring technology and establishing rapid-response communication protocols across multiple nursing units.

  • Supervised average of 12-15 high-risk patients concurrently using Avasure technology while upholding stringent privacy standards, attaining 98% compliance in observation protocols and contributing to enhanced patient safety metrics
  • Instituted real-time risk evaluation system delivering critical safety recommendations to nursing personnel, maintaining 30-second response window for potential safety issues and preventing adverse patient incidents
  • Orchestrated seamless patient admission and transfer workflows into monitoring systems, ensuring integration with existing care protocols while maintaining zero privacy violations across 1,000+ patient interactions

Communications Assistant

Macra Na Feirme
06.2020 - 08.2020

Drove strategic policy research initiatives for Ireland's leading young farmer organization confronting challenges in drug policy advocacy and environmental impact evaluation, producing evidence-based frameworks that shaped organizational policy directions.

  • Championed research and formulation of progressive drug policy framework modeled on Portugal's successful public health methodology, generating evidence-driven recommendations emphasizing addiction treatment over criminalization for organizational advocacy campaigns
  • Executed comprehensive evaluation of dairy sector environmental implications utilizing MACC (Marginal Abatement Cost Curves) analysis, contributing to policy recommendations balancing agricultural productivity with climate change mitigation objectives
  • Launched organization-wide internal communications assessment targeting identified collaboration barriers, securing 85% participation rate and pinpointing critical improvement opportunities that strengthened interdepartmental cooperation

Assistant to the Senator of Tourism

Government Of Saint Lucia
07.2019 - 08.2019

Orchestrated high-level administrative functions for Minister of Tourism while directing community outreach initiatives to strengthen ministry connections with local educational institutions and amplify public engagement.

  • Assisted in scheduling and coordinating meetings, ensuring timely communication across departments.
  • Managed administrative tasks, including data entry and record keeping, enhancing document accuracy.
  • Supported project teams by compiling reports and presentations, improving information flow.
  • Implemented filing systems that increased efficiency in document retrieval and storage.

Corporate Planning Intern

Government Of Saint Lucia
05.2019 - 07.2019

Pioneered development of Saint Lucia's inaugural National Healthcare Quality Policy to address fragmented healthcare standards nationwide, collaborating directly with Quality Assurance teams to transform care delivery for 180,000 citizens.

  • Conducted comprehensive quality assessments of 3 major healthcare facilities (OKEU Hospital, Fond Assau, and Bexon Health Clinics), identifying critical enhancement opportunities and establishing strengthened quality compliance protocols that elevated facility standards nationally
  • Deployed PDCA (Plan-Do-Check-Act) methodology across departmental initiatives to combat monitoring inefficiencies, securing 25% improvement in monitoring effectiveness while establishing standardized performance tracking systems
  • Managed contractor selection process for national insectary development project, successfully identifying and engaging qualified vendors within ministry budget constraints while ensuring adherence to project timelines
  • Collaborated with Quality Assurance Manager to formulate evidence-based healthcare standards, producing enhanced facility compliance rates and strengthened patient care indicators throughout the national healthcare network

Health and Safety Office Intern

St. Lucia Electricity Services Limited, LUCELEC
06.2018 - 08.2018

Addressed critical gaps in workplace safety documentation and compliance monitoring for field operations personnel by constructing comprehensive health and safety frameworks that fortified workplace protection standards.

  • Designed innovative health assessment forms for field workers integrating environmental compliance specifications, securing 100% documentation completion rate for safety protocols and reinforcing workplace protection measures
  • Performed systematic evaluation of existing safety documentation, identifying and correcting 15 procedural inconsistencies that enhanced operational efficiency and regulatory adherence
  • Established standardized safety reporting frameworks streamlining documentation workflows and reducing processing time by 25%, facilitating faster response to safety issues

Epidemiologist Office Assistant

Government Of Saint Lucia
05.2018 - 06.2018
  • Analyzed epidemiological data to identify trends and inform public health interventions.
  • Collaborated with cross-functional teams to develop and implement disease surveillance protocols.
  • Conducted literature reviews to support research projects and enhance knowledge base on infectious diseases.
  • Coordinated field work at 1 primary school and 2 hospitals to gather surveillance data on communicable diseases, advancing early detection and prevention strategies that reinforced national health security
  • Developed standardized mortality rate analyses using epidemiological data interpretation, empowering health officials to identify emerging health patterns and vulnerable populations for targeted intervention approaches

Education

Master of Science - Human Resources Management

University of The West Indies
Jamaica
10-2025

Bachelor of Arts - Public Health And Political Science

Hartwick College
Oneonta, NY
12-2020

Skills

  • Strategic planning
  • Facilitation techniques
  • Staff management
  • Community outreach
  • Data Analysis
  • Microsoft Office Suite
  • Customer Service
  • Problem-Solving
  • Cross-cultural Communication
  • Negotiation management
  • Case management
  • Coordinate meetings
  • Dispute management
  • Operations management

Certification

  • Financial Acumen for Non-Financial Managers Training - 07/13/2020
  • The Economics of Health Care Delivery Training - 08/10/2020
  • Health Care Innovation Training - 10/06/2020

Timeline

Politics Facilitator

Caribbean Elective
06.2023 - 09.2023

Facilities Administrator

Government of Saint Lucia
11.2022 - 04.2023

Virtual Monitoring Attendant

Trinity Health of New England
05.2021 - 04.2022

Communications Assistant

Macra Na Feirme
06.2020 - 08.2020

Assistant to the Senator of Tourism

Government Of Saint Lucia
07.2019 - 08.2019

Corporate Planning Intern

Government Of Saint Lucia
05.2019 - 07.2019

Health and Safety Office Intern

St. Lucia Electricity Services Limited, LUCELEC
06.2018 - 08.2018

Epidemiologist Office Assistant

Government Of Saint Lucia
05.2018 - 06.2018

Master of Science - Human Resources Management

University of The West Indies

Bachelor of Arts - Public Health And Political Science

Hartwick College