Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Bolar

Purvis,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Medicare Part A and Part B Claims

Maximus Call Center
05.2023 - Current
  • Facilitated phone base customer interaction to address callers needs, and provide recommendations on services that may help close gaps in care.
  • Ensure compliance with applicable legal/regulatory requirements,
  • Demonstrate knowledge of applicable healthcare terminology.
  • Maintain knowledge of information/process changes due to healthcare reform by referring to applicable company resources
  • Educate callers on self-service resources available to them and on their responsibilities regarding healthcare coverage.
  • Refer callers to other resources applicable to their questions/issues where appropriate.

Medicare Customer Service Representative

Maximus Call Center
03.2022 - 05.2023
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.

Marketplace Csr

Maximus Call Center
09.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Arts -

Pearl River Community College
Poplarville, MS
05.2011

High School Diploma -

Purvis High School
Purvis, MS
05.2007

Skills

  • Work Organizing and Prioritizing
  • Regulatory Compliance Adherence
  • Investigate Claims
  • Maintaining Clean Work Areas
  • Corporate Policies and Procedures
  • Issue and Complaint Resolution
  • Database Management
  • Timekeeping
  • Customer Satisfaction

Timeline

Medicare Part A and Part B Claims

Maximus Call Center
05.2023 - Current

Medicare Customer Service Representative

Maximus Call Center
03.2022 - 05.2023

Marketplace Csr

Maximus Call Center
09.2021 - 03.2022

Associate of Arts -

Pearl River Community College

High School Diploma -

Purvis High School

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Kiara Bolar