Kiara Booker
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively in office and remotely. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
5
5
years of professional experience
Work History
Patient Care Representative
Cape Fear Valley Medical Center
Fayetteville
08.2023 - Current
- Manage patient appointments, ensuring efficient scheduling, and rescheduling as necessary.
- Prepare the documents required for filing claims with insurance carriers in order to obtain reimbursement for services rendered.
- Coordinate with community resources to provide comprehensive support to military veteran patients.
- Organize timely and accurate referrals to help patients obtain health care services, and access available resources.
- Obtain and release medical records.
Patient Service Representative
CVS Aetna
Remote
04.2022 - 08.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered incoming calls in a professional manner. Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified doctor offices by NPI number, and once approved, went forward with EOBs. Verified patients by DOB and name, sometimes with address as well, before giving EOB explanation.
Scheduling Coordinator
Aspen Dental
Remote
05.2020 - 12.2021
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Set and confirmed customer appointments.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Implemented a new scheduling system that reduced scheduling conflicts.
Education
Associate of Applied Science - Nursing
Fayetteville Technical Community College
Fayetteville, NC08-2028
Some College (No Degree) - RMA 1 Certificate
Fayetteville Technical Community College
Fayetteville, NC05-2022
Skills
- Patient care
- scheduling
- Problem solving
- Customer service
- compassionate
- empathy
Timeline
Patient Care Representative
Cape Fear Valley Medical Center
08.2023 - Current
Patient Service Representative
CVS Aetna
04.2022 - 08.2023
Scheduling Coordinator
Aspen Dental
05.2020 - 12.2021
Associate of Applied Science - Nursing
Fayetteville Technical Community College
Some College (No Degree) - RMA 1 Certificate
Fayetteville Technical Community College