Kiara Broussard
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with 10 years’ experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Funding Specialist
Vroom/Texas Direct Auto
02.2022 - 09.2022
- Excellent communication skills, both verbal and written
- Organized and detail-oriented with strong work ethic
- Handling over 15 calls and emails per day
- Carefully reviewed all paperwork within contract packages making sure completed, signed, funded, and/or returned
- Customer service skills to communicated delayed contract packages.
- Time management skills to balance quality and quantity of contracts.
- Organizational skills to managed resources. Problem-solving with dealers via telephones
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with strong sense of personal responsibility
- Responded to customer enquiries via telephone and email
Print Services Supervisor
Office Depot OfficeMax
10.2015 - 02.2022
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and fast-paced environment
- Organized and detail-oriented with strong work ethic
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
- Handling over 20 calls and e-mails per day
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Sales Consultant
OFFICE DEPOT MAX
01.2014 - 10.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Maximized customer retention by resolving issues quickly
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Handled over 30 customer calls per day
Customer Service
Chick-fil-A
05.2010 - 12.2014
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Upsold additional products and services to customers, increasing revenue
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments and issue receipts
- Learned duties for various positions and provided backup at key times
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed timely and effective replacement of damaged or missing products.
Education
Associates of Applied Science - Mortuary
Commonwealth Institute of Funeral Service
Houston, TX06.2022
High school diploma -
Jersey Village High School
06.2012
Skills
- Microsoft Publisher
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Powerpoint
- Management
- Cashiering
- Customer service
- Supervising experience
- Adobe Acrobat
- Salesforce
- Document Organization
- Correspondence Writing
- Written Communication
- Customer Satisfaction
Timeline
Funding Specialist
Vroom/Texas Direct Auto
02.2022 - 09.2022
Print Services Supervisor
Office Depot OfficeMax
10.2015 - 02.2022
Sales Consultant
OFFICE DEPOT MAX
01.2014 - 10.2015
Customer Service
Chick-fil-A
05.2010 - 12.2014
Associates of Applied Science - Mortuary
Commonwealth Institute of Funeral Service
High school diploma -
Jersey Village High School
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