Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kiara Broussard

Tomball,TX
Kiara Broussard

Summary

Developed skills in fast-paced corporate environment, specializing in employee benefits management and data analysis. Demonstrates expertise in customer service and problem-solving, with focus on enhancing employee satisfaction and optimizing processes. Pursuing opportunities to transition into new field and apply these transferrable skills effectively.

Overview

10
years of professional experience

Work History

Talent Bridge

Cencora Benefits Specialist
11.2023 - 06.2024

Job overview

  • Effective time management
  • Organizational skills
  • Data entry
  • Extensive payer research, payer tracking (Medicare, Medicaid, Tricare, and Various Private Payers)
  • Benefit verifications.
  • Obtaining accurate benefits in order to qualify patients for co-pay or patient assistance programs offered by the manufacturer.
  • Prior authorization and pre-determination initiation processes in regard to medical procedures
  • Payer processes
  • Payer research to ensure timely processing of enrollments.

VROOM/Texas Auto Direct

Funding/Document Specialist
02.2022 - 05.2023

Job overview

  • Excellent communication skills, both verbal and written
  • Organized and detail-oriented with a strong work ethic.
  • Handling over 15 calls and emails per day
  • Carefully reviewed all paperwork within contract packages making sure completed, signed, funded, and/or returned.
  • Customer service skills to communicate delayed contract packages.
  • Time management skills to balance quality and quantity of contracts.
  • Organizational skills to manage resources. Problem-solving with dealers via telephones
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with strong sense of personal responsibility
  • Responded to customer enquiries via telephone and email.
  • (COMPANY CLOSED DOWN)

Office Depot/ OfficeMax

Print Supervisor
10.2015 - 02.2022

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written
  • Proved successful working within tight deadlines and fast-paced environment.
  • Organized and detail-oriented with strong work ethic
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Monitored workflow to improve employee time management and increase productivity
  • Evaluated employee performance and coached and trained to improve weak areas
  • Handling over 20 calls and e-mails per day
  • Participated in team projects, demonstrating ability to work collaboratively and effectively

Office Depot Office Max

Sales Consultant
01.2015 - 10.2015

Job overview

  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information
  • Followed up with existing customers to provide additional support and address concerns
  • Evaluated customer purchase requirements and recommended best-fit company offerings
  • Maximized customer retention by resolving issues quickly
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Handled over 30 customer calls per day

Chick-fil-a

cashier
05.2014 - 12.2014

Job overview

  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Restocked and organized merchandise in front lanes
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Addressed customer needs and made product recommendations to increase sales
  • Upsold additional products and services to customers, increasing revenue
  • Handled cash with high accuracy and took care to check bills for fraud
  • Used POS system to enter orders, process payments and issue receipts
  • Learned duties for various positions and provided backup at key times
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed timely and effective replacement of damaged or missing products

Education

Commonwealth Institute of Funeral Service
Houston, TX

Associates of Applied Science
06.2022

University Overview

Skills

  • Experienced with Microsoft Office tools
  • Proficient in organization techniques
  • Effective team contributor
  • Proficient in meeting deadlines
  • Effective problem resolution
  • Service excellence
  • Quickly learns and applies new skills
  • Strong written communication
  • Meticulous attention to detail

Timeline

Cencora Benefits Specialist
Talent Bridge
11.2023 - 06.2024
Funding/Document Specialist
VROOM/Texas Auto Direct
02.2022 - 05.2023
Print Supervisor
Office Depot/ OfficeMax
10.2015 - 02.2022
Sales Consultant
Office Depot Office Max
01.2015 - 10.2015
cashier
Chick-fil-a
05.2014 - 12.2014
Commonwealth Institute of Funeral Service
Associates of Applied Science

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