Kiara Calloway

Human Resources 20% | Leadership and Team Development 25% | Key Performance Metrics 55%

Managed all business relationships with multiple delivery service providers. Driving process improvement increasing regional sales by 50%, as well as decrease defect rates by 35%. Manage day-to-day relationships with multiple Delivery stations throughout Eastern Region. Driving operational goals and metrics and delivering productivity by determining productivity requirements. Managing 25 site leaders and 100-150 hourly associates in Eastern Region by embodying Amazons Leadership Principles. Joint partnership with HR professionals on providing high growth and prevent retention for 152 associates in the Eastern Region. Continuous implements in behavioral-based performance management systems to define expectations, standards and key performance areas. Implemented performance heat map by changing the script code that visually identifies areas of improvement and areas of interest within the labor tracking tool. Driving inventory quality control to build a safe and knowledge driven
workplace. Collaborate with SR leadership to provide continuous ownership for Process Assistance and Area Managers with weekly meetings.

Key Accomplishments:

• MoM decrease in VCPU by 13.6% bringing Variable cost to $0.83
• Overall region improvement by 9.6% in OB throughput by 103,512 units MoM
• Reduced safety injuries from January to October 2022 by 89%
• Increased Inbound cost improvements by 31.3% MoM
• Successfully drove improvement in people engagements by 21% from 2021-2022
• Reduced attrition rate by 65% since starting as Operations manager at Amazon.

Human Resources 30% | Leadership and Team Development 35% | Key Performance Metrics 35%

Build and deliver productivity plans by reviewing labor plans, determining productivity requirements and partnering with other Operation Managers to balance labor quarterly. Monitor, train and develop team of 3 Process Assistants and 60-80 hourly associates by embodying Amazons Leadership Principles. Partnered with team of HR professionals on providing high growth and prevent retention for 200 AA’s in IB. Implemented behavioral-based performance management systems to define expectations, standards and key performance areas.

Implemented performance heat-map by changing script code that visually identifies areas of improvement and areas of interest within labor tracking tool.

Partnered with HR leaders to improve performance, retention, and overall employee experience.

Collaborate with learning and ICQA to build safe and knowledge driven workplace.

Key Accomplishments:

• Created and implemented process improvements that resulted in $900,000 in cost savings for various Inbound categories and indirect labor costs
• Reduced safety injuries from May to December 2021 by 45%
• Led Inbound cost improvements with 100%+ to Labor Plan and Operations Plan
• Successfully drove improvement in people engagements by 11% from 2021-2022
• Reduced attrition rate by 25% since starting of as Operations manager at Amazon.

Team Management 15% |Customer Relations 35% | Sales and Marketing 50%

Organize and direct employee training and development programs, resolving personnel conflicts, hire new staff and evaluate employee performance in dining and lodging facility. Plan menus and food utilization based on projected guest visits, nutritional value, popularity, and food costs.

Order, purchase, and maintain equipment’s and supplies needed for daily operations.

Key Accomplishments:

• Hired and managed team of 12 that serviced up to 4,000 people in catering
• Planned customized menus options and food utilization based on projected guest visits, nutritional value, popularity, and food costs
• Represented company in marketing meetings and facilitate effective presentations to diverse groups to drive sales and continued customer satisfaction
• Monitor and manage budgets and payroll records, reviewing financial transactions to ensure expenditures are authorized and properly budgeted
• Maintain supervisor's calendar, scheduling appointments as directed
• Coordinate travel arrangements and prepare expense reports.

Quality Assurance 30 % | Human Resources 30% | Accounting 40%

Organize and develop regional and plant accounting (e.g purchase orders, payable, time cards, fuel usage and receipts, bank deposits, tracking costs, and running local reports for plant manager). Prepare monthly financial information for Capital Projects. Prepare month-end closing information for Accounting based on current closing schedule. Prepare detailed analyses of monthly margins and cost statements as requested by location management. Reconcile time cards for all plant personnel, ensuring correct hours are reported and paid. Serve as POC for all receive guests and answer phones directing questions or problems to appropriate individual.

Work with region Safety department handling safety and environmental issues. Utilize SAP enterprise resource planning (ERP) software to increase efficiency of supply chain management, decreasing costs 23% and boosting production by 13%.

Key Accomplishments:

• Direct and coordinate daily operations of manufacturing plant
• Oversee all levels of staff activity and performance
• Develop processes to increase productivity and enhance performance
• Ensure company policies and procedures are in accordance with (MSHA, OSHA) at all times
• Screen, interview and manage on-boarding process of new hires
• Provide training and educational materials to staff as necessary
• Monitor equipment and ensure that are in good working order
• Repair or replace plant equipment as needed.

Quality Assurance 30 % | Human Resources 30% | Accounting 40%

Operate plant equipment to regulate flow of materials to and from conveyors, chutes, pumps, and storage bins. Control stockpile inventory of materials. Inspect Equipment, Structures, and Material, Monitor Processes and Materials. Performed daily inspections and maintenance of plant equipment and document items in need of repair or service. Performed systems check to ensure continuous flow of materials and maintain certified products.

Key Accomplishments:

• Direct and coordinate daily operations of manufacturing plant
• Oversee all levels of staff activity and performance
• Develop processes to increase productivity and enhance performance
• Ensure company policies and procedures are followed at all times
• Screen, interview and manage on-boarding process of new hires
• Provide training and educational materials to staff as necessary
• Monitor equipment and ensure that are in good working order
• Repair or replace plant equipment as needed
• Performed SAP enterprise resource planning (ERP) software to increase efficiency of supply chain management, decreasing costs 23% and boosting production by 13%.