Kiara Campbell
Hospitality/ Tourism Professional
Orlando,FL
Summary
Resourceful and experienced Operational Theme Park Leader offering 7+ years of expertise in highly efficient planning, problem-solving, and communication skills. Detail-oriented team player that can handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Starbucks Senior Barista (Team Leader)
Universal Studios Orlando
06.2022 - Current
- Trained and supervised barista workers to maintain and uphold store policies/ UO policies, while assuring that all administrative duties are completed in a timely, accurate manner.
- Developed effective training plans based on department needs and objectives
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Supported management on special assignments/projects while routing business correspondence, documents, and messages to correct departments and staff members.
- Sent WorkTango points to show appreciation to TM's
Cash Coordinator- Finnegan's Bar & Grill
Universal Studios Orlando
02.2024 - 04.2024
- Checked in/out daily cash drawers for bartenders and Mardi Gras Food Tents
- Input daily Mardi Gras reservations and server section information into Booking Ipad to ensure hosts were prepared for the day's service
- Input Manager Fund counts and Bartender EOD drawer counts into Lost Prevention to keep record of daily sales
- Completed nightly paperwork which included net sales of all servers and bartenders in order to properly calculate and retrieve tip pool for all bussers/foodrunners/bartenders
- Assisted management in Team Member Appreciation efforts by setting up food tables, putting together self care goodie bags, and handing out cake slices
- Sent WorkTango points to show gratitude/recognition to TM's
Team Leader- Wizarding World of Harry Potter
Universal Studios
10.2021 - 06.2022
- Tracked records, filed documents and maintained communication with managers and loss prevention to ensure proper cash handling.
- Used quick response and dynamic service skills to build relationships with guests and improve customer retention rate.
- Mentored new hires, resulting in stronger staff development and increased productivity; Implemented diverse instructional methods, optimizing trainee engagement
- Maintained energy and enthusiasm in fast-paced environment, while monitoring safety and food quality protocols for BOH and FOH team members .
- Supervised team members to confirm compliance with set procedures and quality requirements.
Hostess - Wizarding World of Harry Potter
Universal Studio Orlando
03.2017 - 10.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Radio Station Intern
Rollins College
08.2019 - 12.2019
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
- Controlled remote broadcasts by operating equipment to manage feeds.
- Analyzed problems and worked with teams to develop solutions.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies
City Attorney Intern
City Of Orlando
06.2016 - 08.2016
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Provided project progress updates and proposed solutions to issues.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - Music Performance
Rollins College
Winter Park, FL 08.2018 - 05.2021
Associate of Arts - General Studies
Valencia College
Orlando, FL 08.2016 - 05.2018
Skills
- Attention to Detail
- Computer Proficiency
- Administrative support
- Project Management
- Strategic planning
- Team Player
- Employee training
- Critical Thinking
Certification
BRAVO Winner - USF Starbucks
Additional Information
Microsoft Office, Google Docs, SharePoint
Timeline
Cash Coordinator- Finnegan's Bar & Grill
Universal Studios Orlando
02.2024 - 04.2024
BRAVO Winner - USF Starbucks
06-2023
Starbucks Senior Barista (Team Leader)
Universal Studios Orlando
06.2022 - Current
Team Leader- Wizarding World of Harry Potter
Universal Studios
10.2021 - 06.2022
Radio Station Intern
Rollins College
08.2019 - 12.2019
Team Member of the Month - WWHP Diagon Alley
10-2018
Bachelor of Arts - Music Performance
Rollins College
08.2018 - 05.2021
Hostess - Wizarding World of Harry Potter
Universal Studio Orlando
03.2017 - 10.2021
Associate of Arts - General Studies
Valencia College
08.2016 - 05.2018
City Attorney Intern
City Of Orlando
06.2016 - 08.2016