Kiara Campbell
Hospitality/ Tourism Professional
Orlando,FL
Summary
Resourceful and experienced Operational Theme Park Leader offering 7+ years of expertise in highly efficient planning, problem-solving, and communication skills. Detail-oriented team player that can handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Starbucks Senior Barista (Team Leader)
Universal Studios Orlando
06.2022 - Current
- Trained and supervised barista workers to maintain and uphold store policies/ UO policies, while assuring that all administrative duties are completed in a timely, accurate manner.
- Developed effective training plans based on department needs and objectives
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Supported management on special assignments/projects while routing business correspondence, documents, and messages to correct departments and staff members.
- Sent WorkTango points to show appreciation to TM's
Cash Coordinator- Finnegan's Bar & Grill
Universal Studios Orlando
02.2024 - 04.2024
- Checked in/out daily cash drawers for bartenders and Mardi Gras Food Tents
- Input daily Mardi Gras reservations and server section information into Booking Ipad to ensure hosts were prepared for the day's service
- Input Manager Fund counts and Bartender EOD drawer counts into Lost Prevention to keep record of daily sales
- Completed nightly paperwork which included net sales of all servers and bartenders in order to properly calculate and retrieve tip pool for all bussers/foodrunners/bartenders
- Assisted management in Team Member Appreciation efforts by setting up food tables, putting together self care goodie bags, and handing out cake slices
- Sent WorkTango points to show gratitude/recognition to TM's
Team Leader- Wizarding World of Harry Potter
Universal Studios
10.2021 - 06.2022
- Tracked records, filed documents and maintained communication with managers and loss prevention to ensure proper cash handling.
- Used quick response and dynamic service skills to build relationships with guests and improve customer retention rate.
- Mentored new hires, resulting in stronger staff development and increased productivity; Implemented diverse instructional methods, optimizing trainee engagement
- Maintained energy and enthusiasm in fast-paced environment, while monitoring safety and food quality protocols for BOH and FOH team members .
- Supervised team members to confirm compliance with set procedures and quality requirements.
Hostess - Wizarding World of Harry Potter
Universal Studio Orlando
03.2017 - 10.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Radio Station Intern
Rollins College
08.2019 - 12.2019
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
- Controlled remote broadcasts by operating equipment to manage feeds.
- Analyzed problems and worked with teams to develop solutions.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies
City Attorney Intern
City Of Orlando
06.2016 - 08.2016
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Provided project progress updates and proposed solutions to issues.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Bachelor of Arts - Music Performance
Rollins College
Winter Park, FL 08.2018 - 05.2021
Associate of Arts - General Studies
Valencia College
Orlando, FL 08.2016 - 05.2018
Skills
- Attention to Detail
Certification
BRAVO Winner - USF Starbucks
Additional Information
Microsoft Office, Google Docs, SharePoint
Timeline
Cash Coordinator- Finnegan's Bar & Grill
Universal Studios Orlando
02.2024 - 04.2024
BRAVO Winner - USF Starbucks
06-2023
Starbucks Senior Barista (Team Leader)
Universal Studios Orlando
06.2022 - Current
Team Leader- Wizarding World of Harry Potter
Universal Studios
10.2021 - 06.2022
Radio Station Intern
Rollins College
08.2019 - 12.2019
Team Member of the Month - WWHP Diagon Alley
10-2018
Bachelor of Arts - Music Performance
Rollins College
08.2018 - 05.2021
Hostess - Wizarding World of Harry Potter
Universal Studio Orlando
03.2017 - 10.2021
Associate of Arts - General Studies
Valencia College
08.2016 - 05.2018
City Attorney Intern
City Of Orlando
06.2016 - 08.2016
Similar Profiles
Deborah ChasnickDeborah Chasnick
Food and Beverage Quick Service at Universal Studios OrlandoFood and Beverage Quick Service at Universal Studios Orlando
Debra HernandezDebra Hernandez
Guest Communication Coordinator at Universal Studios OrlandoGuest Communication Coordinator at Universal Studios Orlando
ANIBAL CARAZOANIBAL CARAZO
Line Cook at Circus McGurkus Cafe, UNIVERSAL STUDIOS ORLANDOLine Cook at Circus McGurkus Cafe, UNIVERSAL STUDIOS ORLANDO
MARGARETH LALANNEMARGARETH LALANNE
LPN INTAKE COORDINATOR at BETH ISRAEL LAHEY HEALTHLPN INTAKE COORDINATOR at BETH ISRAEL LAHEY HEALTH
Halle UliaszHalle Uliasz
Customer Service Cashier at Nautical BowlsCustomer Service Cashier at Nautical Bowls