Kiara Carmon
Lutz,FL
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Proficient in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of streamlining processes.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
TurboTax
Tampa, FL
03.2024 - 04.2024
- Detailed steps taken to resolve product or customer errors aiding colleagues with similar challenges.
- Optimized solutions to address both common and advanced system problems across 10+ product iterations to ensure customer satisfaction.
- Provided support for TurboTax installation and troubleshooting on multiple operating systems via phone, chat, and screen share.
Customer Service Representative
Datalot
Tampa, FL
05.2023 - 07.2023
- Documented sensitive client information accurately to ensure proper matching with insurance providers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Navigated customer inquiries by managing about 50 calls per shift and using strong interpersonal skills.
Receptionist Administrator
Sharkey's Cuts for Kids
Tampa, FL
06.2022 - 08.2022
- Managed scheduling operations using salon software to streamline appointment management.
- Facilitated seamless communication by promptly addressing walk-ins, texts, and calls with clear and concise information about salon services, pricing, and availability.
- Coordinated event planning including creation of marketing flyers and client presentations.
MBA Human Resources Intern
Diageo PLC
Tallahassee, FL
06.2021 - 08.2021
- Conducted surveys with more than 20 internal and external Business Resource Group leaders to evaluate their work methods.
- Streamlined communication for 100+ participants of Elevate's annual Women Week Summit using Microsoft Teams and Outlook using calendar graphics and scheduled reminders.
- Facilitated two debrief sessions as liaison for the Spirited Women Network B.R.G to examine the annual summit's impact on Inclusion and Diversity and formulated action plans to enhance Diageo's culture.
- Proposed strategies to enhance Leadership development, communication effectiveness, and work-life balance for Business Resource Groups through a central repository.
Schedule Management Intern
Northrop Grumman-Aerospace Sector
Melbourne, FL
05.2020 - 07.2020
- Assisted with three handbook revisions to enhance cross-referencing efforts in training.
- Created, reviewed and analyzed schedules using Microsoft Project to compile and generate timelines, tables, and graphs.
- Gathered data to support responses on schedule management queries.
Cost Management Intern
Northrop Grumman-Aerospace Sector
Melbourne, FL
05.2019 - 08.2019
- Contributed to the enhancement of Cost and Schedule Management, Earned Value Management Systems, and Functional Planning as part of a 10-person team.
- Recorded and verified data and information from multiple sources such as Excel, SAP and Business Warehouse of financial projections over $1 million.
- Compiled, reviewed and analyzed data by using software for functional areas to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations from contracts 1-10 years old.
Education
B.S. Management -
Florida A&M University
Tallahassee, FL12.2021
Master of Business Administration -
Florida A&M University
Tallahassee, FL12.2021
Skills
- Project Development
- Project Management
- Creative Design
- Adobe Premiere Pro
- Canva Pro
- Social Media Marketing
- SAP Software Experience
- Earned Value Management experience
- Schedule management
- Public speaking
- Brand awareness
- Verbal and written communication
- Interpersonal
- Leadership
- Team collaboration
- Conflict resolution
- Systems implementation
- Microsoft Office
Awards Affiliations
- International Christian Church (2023)
- Insight St. Louis Conference-Delegate (2019)
- Global Leadership Conference - Delegate (2018)
- International Paper Case Study Competition - First Place (2018); Coach (2020)
- Phi Sigma Theta National Honor Society (2018)
- National Society of Collegiate Scholars (2018)
- Florida A&M Presidential Scholarship Recipient (2017)
Affiliations
- Ministry Intern
- Single Professionals Ministry Leader
- Cyber Ministry Leader
- House Church Leader
Accomplishments
- Alpha Kappa Psi Inter-Chapter Liaison (2020-2022)
- Alpha Kappa Psi Pledge Trainer (2020)
- Insight St. Louis Conference—Delegate (2019)
- Global Leadership Conference-–Delegate (2018)
- International Paper Case Study Competition – First Place (2018); Coach (2020)
- Phi Sigma Theta National Honor Society (2018)
- National Society of Collegiate Scholars (2018)
- Florida A&M Presidential Scholarship Recipient (2017)
References
References available upon request.
Timeline
Technical Support Representative
TurboTax
03.2024 - 04.2024
Customer Service Representative
Datalot
05.2023 - 07.2023
Receptionist Administrator
Sharkey's Cuts for Kids
06.2022 - 08.2022
MBA Human Resources Intern
Diageo PLC
06.2021 - 08.2021
Schedule Management Intern
Northrop Grumman-Aerospace Sector
05.2020 - 07.2020
Cost Management Intern
Northrop Grumman-Aerospace Sector
05.2019 - 08.2019
B.S. Management -
Florida A&M University
Master of Business Administration -
Florida A&M University
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