Kiara Carpenter
Grand Rapids
Summary
Diligent Administrative Assistant and Assistant Manager with a focus on team support and exceptional customer service. Excellent communication and problem solving skills has allowed me to thrive in both a school and retail environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Success Virtual Learning Centers
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues, parents and students
Paraprofessional
Success Virtual Learning Centers
08.2022 - 01.2025
- Mentored and supported at-risk high school students enrolled in a blended learning
program, guiding them through virtual coursework and helping them set academic goals
to stay on track for graduation.
Managed a caseload of students, providing individualized academic support, tutoring, and
regular progress updates to ensure timely completion of coursework.
Developed tailored learning plans for students facing behavioral, academic, and socio-
economic challenges, fostering a supportive environment to address their unique needs.
Established strong communication with families and students, offering strategies and
resources to help overcome obstacles and achieve academic success.
Collaborated with community partners such as local food banks and YoungLives to
connect students and their families with essential resources, including food, housing, and
childcare support.
Coordinated communication between students, teachers, and administrators to address
challenges and ensure students' academic and emotional needs were met.
Assistant Manager, Customer Service
Buckle
08.2020 - 09.2022
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
Education
High School Diploma -
Catholic Central
Grand Rapids, MINo Degree - Social Work
Grand Rapids Community College
Grand Rapids, MISkills
- Customer service expertise
- Time management
- Customer and client relations
- Staff training and development
- Performance tracking
- Excellent time management skills
Certification
CPR
Timeline
Administrative Assistant
Success Virtual Learning Centers
01.2025 - Current
Paraprofessional
Success Virtual Learning Centers
08.2022 - 01.2025
Assistant Manager, Customer Service
Buckle
08.2020 - 09.2022
High School Diploma -
Catholic Central
No Degree - Social Work
Grand Rapids Community College
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