Kiara Carrasquillo
Ledyard,CT
Summary
Aspiring customer service professional dedicated to prioritizing customer satisfaction and driving positive workplace culture. Fluent Bilingual candidate seeking opportunities to further enhance Customer Service levels and better understanding. Developed strong customer service and sales skills in fast-paced retail environment, focusing on customer satisfaction and product knowledge. Demonstrates effective communication and ability to tailor beauty solutions to individual needs. Looking to transition into new field, bringing commitment to excellence and client-focused approach.
Overview
5
5
years of professional experience
Work History
Sales Associate
Rue 21
01.2020 - 08.2020
- Greet customers in a friendly and professional manner, providing excellent customer service
- Assist customers with product selection, offering advice on current trends and fashion styles
- Process payments accurately and efficiently, including cash, credit cards, gift cards, and store credits
- Maintain the sales floor by stocking shelves, organizing displays, and keeping merchandise neat and orderly
- Follow all company policies and procedures to ensure the safety and security of customers and employees
- Any other tasks and responsibilities assigned by management
Cashier/Merchandise Stocker
Khols
08.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced shopping experience, provided product information and location assistance.
Team Lead Manager
Regal Cinemas
05.2022 - 08.2023
- To ensure the successful execution of marketing campaigns and the promotion of feature film presentations
- My primary role involved overseeing front-of-house operations as a team lead, which included responsibilities such as facility opening and closing, key-holding, staff training, and coaching of non-management personnel
- I also prioritized guest satisfaction and the timely preparation of concessions in accordance with movie schedules
- Maintaining cleanliness standards in theaters, the lobby, and restrooms was another key aspect of my responsibilities
- Additionally, I handled various tasks and assignments delegated by the General Manager or other senior management members
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Beauty Advisor
Ulta Beauty
10.2023 - 08.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Performed Makeup applications, skincare analysis and consultation and product demonstrations including foundation matches, concealer matches, basic liquid makeup matches to the clients skintones.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Always informed on upcoming makeup trends, having knowledge on new and existing products and services and understanding ingredients and benefits.
- Promoted guest loyalty services, including point credits using the Ulta Beauty app
Education
High School Diploma -
New London High School
New London, CT01.2021
Skills
- Communication
- Critical thinking
- Technology
- Teamwork
- Management/Leadership
- Problem Solving
- Organization and Multitasking
- Customer Engagement
- Flexibility and Adaptability
- Retail experience
- Customer Consultation
- Products knowledge
- Beauty Trends
Timeline
Beauty Advisor
Ulta Beauty
10.2023 - 08.2024
Team Lead Manager
Regal Cinemas
05.2022 - 08.2023
Cashier/Merchandise Stocker
Khols
08.2020 - 12.2020
Sales Associate
Rue 21
01.2020 - 08.2020
High School Diploma -
New London High School
Similar Profiles
Tarah DiazTarah Diaz
Customer Service Representative at Rue 21Customer Service Representative at Rue 21
Sue Elen AldapeSue Elen Aldape
Full Time Retail Manager at Rue 21Full Time Retail Manager at Rue 21
Lizette Sales- VillegasLizette Sales- Villegas
Retail Sales Supervisor at Rue 21Retail Sales Supervisor at Rue 21