Kiara Carter
Philadelphia,PA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Instructor
Internal Revenue Service
01.2018 - Current
- Plan and prepare appropriately the assigned courses and lectures
- Implement the designated curriculum completely and in due time
- Ensure that New Hires are confident to display new policies and procedures.
IAT Scheduler
Internal Revenue Service
01.2017 - Current
- Schedules 1 on 1 training courses using Excel spreadsheets
- Coordinate schedule with managers for approval
- Maintain records for use in department reports.
Contact Representative
Internal Revenue Service
03.2016 - Current
- Provides clear/professional communication to taxpayer via telephone
- Develops, analyzes and evaluates taxpayer's information
- Review claims, identify taxpayers issues and record interactions
- Research accounts using state-of-the-art computer technology to access and update information about claims.
Administrative Assistant
Tyler Firm LLC
03.2009 - 09.2012
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- Greet visitors and determine whether they should be given access to specific individuals
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
Home Health Aide
Addus Healthcare
01.2008 - 11.2010
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Front Desk Receptionist
Bally's
03.2005 - 07.2008
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Provide towels and sheets to clients in public baths, steam rooms, and restrooms
- Check supplies to ensure adequate availability, and order new supplies when necessary
- Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
Education
Liberal Studies -
Community College Of Philadelphia
01.2015
Certified Nursing Assistant Course -
Red Cross
10.2009
High School Diploma -
Edward Bok Technical High School
Philadelphia, PA06.2009
Skills
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Computer-literate performer with extensive software proficiency covering wide variety of applications
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
- Capable of efficiently typing 60 WPM when completing clerical tasks
- Efficient with Excel Spreadsheets
- Strong Communication Skills
- Public Speaking
- Understanding of learning styles
- Time Management
- Listening Skills
- Cash Handling
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
Certification
RAMP Certification
Direct Care Worker Certification
Timeline
Instructor
Internal Revenue Service
01.2018 - Current
IAT Scheduler
Internal Revenue Service
01.2017 - Current
Contact Representative
Internal Revenue Service
03.2016 - Current
Administrative Assistant
Tyler Firm LLC
03.2009 - 09.2012
Home Health Aide
Addus Healthcare
01.2008 - 11.2010
Front Desk Receptionist
Bally's
03.2005 - 07.2008
Liberal Studies -
Community College Of Philadelphia
Certified Nursing Assistant Course -
Red Cross
High School Diploma -
Edward Bok Technical High School
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