Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Citizen-Williams

Houston,TX

Summary

Dynamic professional and leader with 8+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing times for all duties acquired. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled with superior communication, computer, support and organizational skills. Successful at assisting, coaching, and developing staff with duties beyond those assigned and always willing to pitch in and help.

Overview

8
8
years of professional experience

Work History

Office Administrator

Korpal Lopez & Associates
04.2022 - Current
  • Interacted with clients by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Assist w/ payment invoices using quickbooks
  • Create signature documents using adobe
  • Filing client information prior to deadlines
  • Managing Tax side for personal and businesses, book-keeping, payroll, and social media for location
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Customer Service Representative (REMOTE)

Hertz Rental Car (INSURANCE CLAIMS)
07.2021 - 02.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Assist in claims process w/ at fault drivers
  • Meet daily, weekly, monthly payment quotas
  • Communicated professionally with colleagues, freelancers and clients.

Branch Manager

First National Bank Of Texas
01.2016 - 06.2021
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Implemented customized coaching and development plans to close employee knowledge gaps and build important skills in line with branch targets.
  • Worked diligently to maintain current banking relationships, acquire new customers, and enhance business developments to ensure branches success.
  • Assist with opening new branches by relocating to areas such as bryan college station, and little rock arkansas
  • Built branch partnerships, planned new marketing strategies, and optimized teams to achieve branch targets each day, week, and month.
  • Coach and developed new employees as well as existing employees daily
  • Maintain sole custody as well as dual custody, and manage large amounts of cash at a time.
  • Gathered and reviewed customer feedback to improve operations.

Financial Services Representative

Monument Chevrolet
05.2014 - 01.2016
  • Contacted payer to verify claims' receipt, identify delayed payment reasons, and initiate resolution steps to resolve identified issues.
  • Monitor all accounts for payments, and back payments.
  • Received and addressed customer complaints, investigating root cause and managing related corrective measures.
  • Payroll

Education

Associate of Arts - Theatre Arts & Film Production

American Academy of Dramatic Arts
Los Angeles, CA
05.2014

High School Diploma -

Eisenhower High School
Houston, TX
06.2012

Skills

  • Report Preparation and Analysis
  • Workforce Management
  • Financial Services Support
  • Team Management
  • Staff Training
  • Inbound/ Outbound Phone Call Handling
  • Financial Records and Processing
  • Payroll Preparation
  • CA Clarity
  • Advanced Excel Spreadsheet Functions
  • Inquiry Requests
  • Proficiency in Microsoft Office
  • Error Resolution
  • Computer Operating Systems
  • Effective Written and Verbal Communication
  • Personable

Timeline

Office Administrator

Korpal Lopez & Associates
04.2022 - Current

Customer Service Representative (REMOTE)

Hertz Rental Car (INSURANCE CLAIMS)
07.2021 - 02.2022

Branch Manager

First National Bank Of Texas
01.2016 - 06.2021

Financial Services Representative

Monument Chevrolet
05.2014 - 01.2016

Associate of Arts - Theatre Arts & Film Production

American Academy of Dramatic Arts

High School Diploma -

Eisenhower High School

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