KIARA CLEOPHAT
Kennesaw,GA
Summary
Experienced customer service representative with over 4 years of customer service experience, including telephone customer service and sales with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Ability to cultivate a growth mindset to learn continuously and master new skills with a willingness to adapt to change.
Possesses excellent verbal communication and Interpersonal skills. Background includes communicating with others and helping organize various club projects and outings for community service, volunteering, and working with others in community service at my local church
Able to take on responsibilities while providing exceptional customer service.
.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Canterfield Of Kennesaw
03.2022 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed cash transactions for dinner tickets and event tickets, maintaining accurate cash logs for precise record-keeping and financial transparency.
- Managed time effectively, prioritizing tasks and completing them within specified deadlines.
- Organized and maintained accurate billing documents for residents, ensuring smooth financial transactions and record-keeping.
- Cultivated strong interpersonal relationships with residents, fostering a welcoming and supportive community environment.
- Collaborated with business directors on large-scale file storage projects, contributing to improved organization and accessibility of important documents.
- Participated in annual Fire Safety and CPR training classes, ensuring preparedness and the ability to respond effectively in emergency situations.
- Worked alongside firefighters and EMTs during emergencies, maintaining composure and providing assistance to ensure the well-being of residents under high-pressure circumstances.
- Collaborated with the Board of Directors to deliver great customer service to all residents, guests, and potential clients, ensuring a positive and welcoming experience.
Alterations Customer Service Representative
David's Bridal
01.2020 - 03.2022
- Demonstrated exceptional customer service by confirming appointments and booking/update appointments for customers via an online platform, ensuring a seamless and convenient experience.
- Organized and labeled bridal merchandise, maintaining a systematic and efficient inventory management system.
- Conducted bridal fittings and pickup appointments, collaborating with seamstresses to enhance productivity and deliver high-quality alterations services.
- Worked as a team with seamstresses during bridal appointments, ensuring a smooth and enjoyable customer service experience.
- Utilized a steamer to remove wrinkles from bridal gowns, ensuring the highest level of customer satisfaction and garment presentation.
- Conducted alterations check-out processes through in-person or phone service, ensuring accurate and efficient transactions.
- Utilized interpersonal skills to book alterations appointments, resulting in a 10% increase in alterations conversion sales.
- Achieved a 90% booking rate in May 2021, demonstrating strong customer service and sales abilities.
Garden Sales Associate
Home Depot
01.2019 - 01.2020
- Worked as a Garden Sales Associate on a part-time basis in a large, high-volume department store.
- Assisted and effectively answered customers' questions on the Garden department floor.
- Loaded mulch, Christmas trees, stones, pine, and weed Straw, etc., and securely fastened onto customers' vehicles.
- Chainsawed trees for customers during the winter season.
- Operated with a ballymore ladder/ lifter to effectively bring down large pieces of equipment.
- Assisted in packing out for every season as well as arranging outside garden equipment in front of the store.
- Watered indoor and outdoor plants in the Garden department.
- Assisted customers in locating items in all other departments.
- Flag-bared for other co-workers when putting down heavy equipment
- Team-worked and communicated effectively with other co-workers
- Handled customer concerns professionally, resolving issues promptly to ensure continued satisfaction.
- Assisted customers with gardening queries, offering expert advice on plant care and maintenance.
Sales Associate
Marshall's
01.2017 - 01.2019
- Worked as a Sales Associate on a part-time basis in a large high-volume department store.
- Assisted and effectively answered customer questions on the floor.
- Helped customers select products that best fit them and their personal needs.
- Consulted with customers on the latest styles and trends.
- Assisted customers with their items while they attend the fitting room.
- Organized merchandise and out new merchandise with appealing displays that would encourage customers that would encourage customer sales.
- Maintained knowledge of ongoing product trends in order to effectively answer customer questions.
- Maintained a positive attitude while providing excellent customer service.
Education
No Degree - Physical Therapy Assitant
Chattahoochee Technical College
Marietta, GA05-2027
High School Diploma -
Kennesaw Mountain High School
Kennesaw, GA01.2019
Skills
Communication and Listening Skills
- Excellent written and verbal communication and listening skills Collaborated alongside others as a team to compose outings and projects for various in-school clubs
- Listens attentively when speaking to others while paying attention to detail to effectively help with customer questions
Customer Service
- Passionate about providing exceptional customer service
- Organization
- Great at planning and arranging activities-Organized group projects and outings in various courses
- Ability to multitask
- Goal-oriented
Team Building/Collaboration
- Enjoy working as a team member as well as independently
- Successfully worked in a team environment and am great at working with others Was involved in soccer for two years as a teammate, interacting with others in a teamwork environment
Language/Multicultural
- Bilingual: Fluent in both English and Creole
- Advanced (fluent) -Ability to conduct business in both languages
Technology and Computer Skills
- Proficient in MS Word, MS PowerPoint, and MS Excel
- Tech Savvy-Up-to-date with changes in technology
- Telephone etiquette
- Data entry
- Attention to detail
Accomplishments
David's Bridal
- Achieved an 82% increase in conversion sales by proactively contacting established customers and effectively selling our Alterations services and competitive prices,resulting in a 90% conversion revenue success rate in May of 2021.
Certification
- Certification Of Medical Billing Program, 2022-Atlanta Technical College (ICode Academy)
Languages
English
Native or Bilingual
Haitian Creole
Professional Working
Timeline
Front Desk Receptionist
Canterfield Of Kennesaw
03.2022 - 01.2025
Alterations Customer Service Representative
David's Bridal
01.2020 - 03.2022
Garden Sales Associate
Home Depot
01.2019 - 01.2020
Sales Associate
Marshall's
01.2017 - 01.2019
No Degree - Physical Therapy Assitant
Chattahoochee Technical College
High School Diploma -
Kennesaw Mountain High School
Activities&Volunteer
- K-Side Kanines (2016-Present)- Member; Collaborated alongside with others as a team to help and learn about creating a better environment for pets and animals.
- International Club (2015-Present)- Coordinator; Composed club outings and projects with others as groups.-Met and communicated with people from all different backgrounds and cultures.Raised money and provided diapers for charities helping abused women.
- Soccer(2011-2013)
- Kingdom Hall Congregation (religious group)(2017-Present)- Volunteer Field Service: Helped out in activities at my local congregation and volunteered to help clean and maintain the congregation.(2006-Present)
- FCCLA (2017-Present)- Member-Helped baked or cooked foods for elderly, homeless, and disabled people.Created gifts bag of presents to give to children whose families weren't able to provide during the Christmas time.
- Special Ed Field Day Volunteer (2018) -Helped decorate for the Special Ed field day and participated in activities with Special Ed kids.
- Octagon Club (2015-2017)
Awards
Student Excellence Award in Spanish II, 2017 for being the most improved/most developed and hard-working person in a Spanish course class.(2017), Principal's Character Award in Graphic Design, 2017 for having the best character and helping others in a Career Tech Class, Routinely helped a large number of customers in a high-volume retail department store.
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