Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kiara Cobbins

SUN PRAIRIE,WI

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

6
6
years of professional experience

Work History

Server/Bartender

Erin Snug Irish Pub
07.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • I am the lead trainer here. My general manager is found of my work and how efficient I work, as she has told me. Which is why she has new people train with me.


Server Shift Leader

New Perspective Senior Living
10.2019 - 05.2021
  • Cultivated warm relationships with residents who came down to the dinning room
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • I worked here during some times of COVID so a lot of things changed. We had to bring all of the residents food on a cart and take it to their rooms. During the time in the kitchen I would make sure all of the boxes of food were made to order. Once I checked I would put them in the cart in order of the rooms we had to go to.
  • During COVID and this change I helped make a lot of changes of how to do things in order to make our day run smooth. Such as something small as putting the boxes in order in the carts. We used to just add them in whatever order. Making that small change of putting them in order of rooms made us save time in finding the food when we were at the rooms. Which meant wait time went down and our process went smooth. I started to check the boxes and also asked everyone else to do the same. We used to just trust the cooks and made sure they knew what include that was not always the case. When we all checked the boxes beforehand we saved time running up and down to the residents rooms and we also eliminated a lot of the calls saying we missed something.
  • I took on a lot od leadership in this job I helped a lot of make sure things ran smoothly it was easy job and it was nice to help give feedback to make things run smoothly.
  • I worked here during high school and worked almost everyday after school 4pm-10pm.Then during COVID I would work 7:30am-1:30pm since things were online for school, I would take a break to join my classes and then go back to work.
  • I would prep all the fruit cups, drinks, desserts, sides, and salads during my time I was not delivering food. I worked a lot of the mornings alone so I would have to do the all the prep work I soon became to enjoy it because I thrive with routine.

Education

Sun Prairie High School
Sun Prairie, WI

Skills

  • Strong work ethic
  • Customer service
  • Menu memorization
  • Food running
  • Team collaboration
  • Order accuracy
  • Table bussing
  • Suggestive selling
  • Helping people
  • Ordering procedures
  • Daily specials memorization
  • Hostess support

Interests

  • Traveling
  • Cooking
  • Watching Movies
  • Baking
  • Trying new things
  • Gym Workouts
  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends
  • Road Trips

Timeline

Server/Bartender

Erin Snug Irish Pub
07.2021 - Current

Server Shift Leader

New Perspective Senior Living
10.2019 - 05.2021

Sun Prairie High School

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Kiara Cobbins