Kiara Colbert

- Scan mail into machines for processing
- Open and sort incoming mail
- Prepare organized mail for scanning
- Log and track work for weekly production logs.

-Answer inbound calls regarding COVID-19 as it relates to scheduling tests, vaccination appointments and ordering COVID-19 medication for the customer.
-Review testing location sites to ensure that the customer can be tested or vaccinated as soon as possible without a delay.
-Input customer data into the system and verify the accuracy to ensure that customer will receive their results timely and efficiently.
-Make outbound calls to customer's to resolve any pending issues and or to make any updates or changes to their accounts.
-Coordinate with nurses and or SME's as it relates to test results and other personal health information.
-Remain up to date on the latest information on COVID-19 to ensure that I am able to provide customer's with accurate and current information.
-Required to follow up with insurance companies if there are any billing issues or concerns that relate to the vaccination and or testing.
-Required to maintain a 95% accuracy rate on all incoming and outgoing calls.
-Attend weekly Microsoft Teams meetings and trainings as needed.
-Provide technical assistance to both internal and external customers.

I was responsible to take inbound calls from customer's regarding weight watcher's products and or services.
Input customer data to create new accounts.
Maintains customer records by recording account information.
Assisted with helping customer's navigate through online applications with the intent to review or purchase products.
Researched issues and or complaints and provided appropriate solutions for the customer.
Required to maintain tracking logs for the purposes of incentives.
Required to return emails and or calls to internal/external customer's within three days.
Responsible to cancel memberships at the customer's request and calculate a refund, if it was applicable.
Attended weekly mandatory meetings with co workers and screen share high level information during Team Meetings.
Ability to maintain good oral and written communication skills with internal and external customer's.

- Scan mail into machines for processing
- Open and sort incoming mail
- Prepare organized mail for scanning
- Log and track work for weekly production logs.