Kiara Connolly
New Columbia,PA
Summary
Personable individual with strong organization skills, multitasking abilities and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
8
8
years of professional experience
Work History
U.S. Postal Service
Mifflinburg Post Office
Mifflinburg, PA
10.2018 - Current
- Sorted and placed mail into mailboxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Trained new team members and offered support.
- Sold stamps to customers along route.
- Loaded and unloaded postal service vehicle for route.
- Sorted mail according to size, shape, and destination.
- Attended and completed LLV driving course.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Helped business customers by carrying oversized parcels inside residences.
Front Desk Receptionist
Koa Campgrounds (Seasonal)
New Columbia , PA
05.2015 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected site deposits, fees and payments.
- Monitored store stock and inventory.
- Entered customer data into system and updated information whenever patrons changed sites.
- Reported facility and room maintenance problems to appropriate personnel for immediate attention.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Ran activities for guests.
- Stocked shelves and refrigerators.
Waitress/ Key Hourly Manager
Applebee's Grill + Bar
Lewisburg , PA
11.2016 - 03.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enforced identification for minimum age for sale of alcoholic beverages.
- Supported staff with clear and concise management.
Education
United States Postal Service Academy
Harrisburg, PA11.2018
High School Diploma -
Milton Area High School
Milton, PA06.2017
Skills
- Cash Drawer Balancing
- Basic Maintenance
- Retail Sales
- Organizational Standards
- Customer Deliveries
- Stock Rotation
- Post Office Operations
- Sorting Procedures
- Cash Register Operations
- Credit Card Transaction Processing
- Service Quality
- Microsoft Word
- Excel
- Safe Driving
- Store Layouts
- Training Junior Team Members
- Invoice Requests
- Point of Sale Systems
- Team Player
- Able to Work Independently Without Supervision
Accomplishments
- Captain of field hockey team
- Motivated and installed determination in players to achieve their goals
- Volunteered at multiple nursing homes hosting activities and visiting with residents to boost morale
- Helped run Alex's Lemonade Stand to raise money for childhood cancer
References
- Mary Young | 570-452-4595
- Timothy Snyder | 570-522-6513
- Michael Aviles | 570-713-9218
Timeline
U.S. Postal Service
Mifflinburg Post Office
10.2018 - Current
Waitress/ Key Hourly Manager
Applebee's Grill + Bar
11.2016 - 03.2017
Front Desk Receptionist
Koa Campgrounds (Seasonal)
05.2015 - 09.2018
United States Postal Service Academy
High School Diploma -
Milton Area High School