Kiara Cuadra
Lehigh Acres,FL
Summary
To help in all areas of customer service and to go above and beyond what is required of me.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Bright Futures School Transportation LLC
Lehigh Acres, FL
01.2025 - Current
- Managed calendar scheduling and appointment coordination to optimize executive time management.
- Assisted in preparing reports and presentations using Microsoft Office Suite for departmental meetings.
- Maintained organized filing systems, ensuring easy access to documents and compliance with record-keeping policies.
- Supported team communication by drafting internal correspondence and facilitating information sharing among departments.
Front Desk Receptionist
Gorovoy MD Eye Specialists
Fort Myers, FL
09.2024 - 01.2025
- Greeted and assisted clients, ensuring a welcoming environment and addressing inquiries promptly.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments, coordinating calendars for multiple staff members to optimize workflow.
- Maintained organized filing systems, enhancing document retrieval and reducing wait times.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
West Florida Eye
05.2016 - 03.2019
- Greeted patients as they arrived and helped get them checked in quickly and efficiently for their scheduled appointments.
- Collected Copays and payments for glasses and/or self pay visits
- Helped patients make appointments to be seen
- Pulled insurance benefits and called insurances to make sure patients were eligible
- Checked out, collected balances and scheduled future appointments
- Helped coworkers to keep the office running efficiently and on time between patients
Warrants Dept
Lee County Sheriff's Office
10.2018 - 02.2019
- Worked overnight shift managing paperwork and closing out cases in the system or verifying they were up to date and correct.
- Made sure that warrants were for the correct person and that all the information matched that of the individual whose case it was.
- Spoke to deputies to verify individuals information and whether or not they had inforcible warrants.
- Worked independently and efficiently to complete all of my tasks by the time my shift was over.
- Self-motivated, with a strong sense of personal responsibility.
Travel Agent
JEMA APT
06.2015
- Helping passengers find the right flights for them within their budgets
- Form vacation packages, send money, file paperwork
- Answering multi line phones
- Making AD' s Flyers and business card in photoshop
- Dealing with all aspects of customer service through a clients trip
Sales Associate
Aqua Beachwear
01.2012 - 04.2012
- Opening the store
- Greeting customers
- Staying with a customer throughout their entire shopping experience
- Guiding them to an item that would suit their needs
- Giving the customer a helpful and honest point of view.
- Checking the client out at the register once they were done and had found everything they were looking to buy, and more!
- Closing the store
Seasonal Sales Associate
True Religion Brand Jean Co.
11.2011 - 01.2012
- Greeting customers
- Helping clients find what they were searching for
- Guiding them to a similar item
- Keeping my section neat and clean so clients would have an easy time getting to what they needed.
Sales Associate
Forever 21
09.2010 - 01.2011
- Greeting customers
- Helping clients find what they were searching for
- Guiding them to a similar item
- (Or in the case that we do not have exactly what they needed) locating a store that did have the item.
Education
High School Diploma -
Lehigh Senior High School
06.2010
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Florida International University
08.2011
Skills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Attention to detail
- Customer service
- Office administration
- Data entry
- Administrative support
- Time management
- Customer and client relations
Languages
Fluent in English and Spanish, can speak, read, and write both.
Timeline
Administrative Assistant
Bright Futures School Transportation LLC
01.2025 - Current
Front Desk Receptionist
Gorovoy MD Eye Specialists
09.2024 - 01.2025
Warrants Dept
Lee County Sheriff's Office
10.2018 - 02.2019
Front Desk Receptionist
West Florida Eye
05.2016 - 03.2019
Travel Agent
JEMA APT
06.2015
Sales Associate
Aqua Beachwear
01.2012 - 04.2012
Seasonal Sales Associate
True Religion Brand Jean Co.
11.2011 - 01.2012
Sales Associate
Forever 21
09.2010 - 01.2011
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Florida International University
High School Diploma -
Lehigh Senior High School