Kiara Cunningham
Brooklyn
Summary
Empathetic and detail-oriented team leader with strong customer service skills and the ability to manage multiple responsibilities at once. Experienced in supervising staff, supporting operations, and communicating effectively with individuals of all personalities and backgrounds. Known for staying exceptional customer, organized, calm, and professional in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Patient Service Receptionist
City MD Urgent Care
Brooklyn
07.2024 - Current
- Delivered prompt and courteous telephone assistance to high-volume inbound calls, directed calls to appropriate departments and resolved customer issues
- Greeted and checked in an average of 100+ patients daily, verifying insurance, collecting copays, and ensuring accurate patient registration in EMR systems.
- Assisted patients with insurance questions, coverage verification, and billing concerns, improving satisfaction and reducing registration errors.
- Handled confidential patient information in compliance with HIPAA regulations, ensuring accuracy and privacy in all data entry and communications.
Shift Supervisor
Starbucks Corporation
New York
02.2022 - 10.2024
- Awarded Partner of the Quarter for outstanding consistency in energy, efficiency, and effort, contributing to a positive store environment and high customer satisfaction.
- Coordinated staff schedules to ensure adequate coverage during peak and off peak hours, and created and updated weekly shifts schedules, balancing employee availability with operational needs.
- Collaborated with management to improve processes and support business goals.
- Managed high-volume shifts with precision, ensuring quick service while maintaining quality and customer satisfaction.
Real Estate Intern
Conde Nast
New York
05.2021 - 05.2023
- Administered and managed lease agreements for commercial properties ensuring accurate and timely rent payments.
- Answered and directed incoming calls from clients, agents, and vendors, ensuring prompt and professional communication.
- Prepared and presented contracts for senior management to authorize and submit.
- Collaborated with the internal team for tenants to resolve billing inquiries and billing discrepancies.
Education
Bachelor of Science - Global Management
Susquehanna University
Selinsgrove, PASkills
- Inventory management
- Data entry proficiency
- Appointment scheduling
- Office administration
- Multi-line telephone operation
- Office equipment operations
- Data Analytics
Languages
Chinese (Mandarin)
Elementary
Timeline
Patient Service Receptionist
City MD Urgent Care
07.2024 - Current
Shift Supervisor
Starbucks Corporation
02.2022 - 10.2024
Real Estate Intern
Conde Nast
05.2021 - 05.2023
Bachelor of Science - Global Management
Susquehanna University