KIARA DENKINS

• Drove interest in UPS Capital amongst businesses in the Mid-Atlantic Region sales territory in a consultative function on the Lead Generation Team
• Identified key decision makers and their business needs via the BANT method to qualify leads (MQLs and SQLs) as opportunities for solution implementation, accelerate the sales funnel process and increase sales conversions
• Educated businesses on how to mitigate risk in their supply chains; presented compelling value propositions that demonstrated how UPS Capital products could improve their customer experience (CX) and safeguard their bottom lines against loss, damage, and porch piracy
• Collaborated cross functionally with Marketing and Sales on internal and external campaigns for customer outreach; created and supported new marketing initiatives
• Utilized CRM software (SalesForce and UPS Drive) and Microsoft Power BI to collect, manage, and analyze customer information, data and trends, i.e. loss ratios, MQLs and SQLs conversion rates, and shipping patterns

Key Project

• Selected by leadership to serve as the Customer Experience Implementation Liaison for the West Coast Region of the United States during the launch of the InsureShield for Shopify App, a cross-functional initiative and collaborative effort of the Sales, Sales Enablement, Digital Agile, and Digital Marketing teams

• Managed business development, new business acquisitions, and revenue growth amongst SMBs (Small & Medium Businesses) in the Chesapeake Region sales territory, which represented $3,000/day in revenue for UPS
• Analyzed customer financial data, business structures (B2B, B2C, D2C) and market trends to determine eligibility for and impact of logistic solutions and pricing contracts
• Negotiated, prepared, and finalized customer pricing contracts; monitored customer contractual obligations, i.e. volume, revenue, service level, and frequency

Key Achievements

• Silver- UPS World of Champions Award (WOC) for US Exports, 2019, annual top 10% sales representatives
• Silver- Director's Trifecta Award, 2020, exceeded in customer engagements, new business acquisitions and projected revenue growth

• Researched bloggers and influencers in various industries for promotional inquiries
• Facilitated social media messaging through content development, follower engagement, social listening, and trend analysis to increase brand awareness
• Produced video content for podcast episodes; enforced film schedule, set design, fulfilled contractual sponsorship obligations via product placement
• Managed client events; directed media to appropriate information source and managed interns
• Researched prospective external events for clients to cover via digital media platforms to increase brand awareness and diversify audience
• Compiled media and event contact lists, cold called pitch calls to media outlets and event organizers on behalf of clients

• Collaborated with the Fashion Office management and staff (Creative Director, Model Coordinator, Stylists, Producers, PAs, and Interns) during multiple markets (Atlanta Apparel, VOW Bridal and Formal, and World of Prom and Special Occasions) to ensure the successful production and execution of various market fashion events and visual displays, i.e showcases and vignettes
• Built and leveraged exhibitor and vendor relationships to maximize merchandise selection and terms of agreement, i.e. quantity and time
• Selected, procured, cataloged, bodied, coordinated and steamed merchandise for fashion events and visual displays, i.e. showcases and vignettes
• Facilitated backstage coordination, i.e. organized merchandise racks, dressed models, and assisted lead stylist with final looks