Kiara Dorsey
Richlands,NC
Summary
Dedicated Customer Service Specialist skilled in prioritizing and multitasking in a fast-paced environment. A collaborative team player who consistently achieves personal and business goals. Recognized for effectively resolving escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Retention Express
Atlanta, GA
07.2023 - Current
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized computer systems to access accounts for research purposes.
- Ensured compliance with all applicable laws governing customer service operations.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
- Continually updated knowledge base of product features, benefits, pricing plans.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
Lowes Home Improvment
Cape Carteret , NC
02.2024 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Lowes Home Improvment
Pooler, GA
01.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Excelled in exceeding daily credit card application goals.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
GED -
Ogeechee Technical College
Statesboro, GA12-2022
Skills
- Inbound and Outbound Calling
- Paperwork Processing
- Report Generation
- Product Knowledge
- Consultative Sales
- Call Management
- Complaint resolution
- Data Collection
- Payment Processing
- Account updating
- Data Entry
- Microsoft Outlook
- Microsoft PowerPoint
- Retail sales customer service
References
References available upon request.
Timeline
Customer Service Representative
Lowes Home Improvment
02.2024 - 07.2024
Customer Service Representative
Retention Express
07.2023 - Current
Customer Service Representative
Lowes Home Improvment
01.2021 - 08.2022
GED -
Ogeechee Technical College
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