Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiara Dorsey

Tampa,FL

Summary

Dynamic, customer-centric professional with extensive experience in client relations, communication, and problem-solving. Renowned for cultivating strong, trusting relationships through empathetic listening, clear communication, and tailored service. Proficient in managing multiple priorities while ensuring meticulous attention to detail and maintaining a positive demeanor in fast-paced environments. Committed to delivering exceptional customer experiences and driving business success, eager to leverage a diverse background and strong interpersonal skills in a rewarding customer service or sales role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Early Childhood Educator

Bright Horizons
03.2023 - Current
  • Regularly communicated with parents and guardians, providing clear explanations about programs, schedules, and children’s progress, ensuring understanding and satisfaction.
  • Organized and promoted events, coordinating logistics and engaging families to increase participation and create a positive community experience.
  • Effectively managed challenging behaviors and conflict resolution, demonstrating patience, empathy, and strong interpersonal skills to maintain a calm, supportive environment.
  • Built strong relationships with families and team members, fostering trust and collaboration to meet individual needs and achieve shared goals.
  • Handled multiple responsibilities simultaneously, including classroom management, communication, and event planning, showcasing excellent multitasking and organizational abilities.

Home Bakery Owner & Operator

Gxlden Confections
10.2020 - Current
  • Built and maintained strong customer relationships through personalized service and direct communication, fostering loyalty and repeat orders.
  • Marketed and sold homemade baked goods via word-of-mouth, social media, and local community events, driving consistent sales growth.
  • Managed all customer interactions, including order taking, inquiries, and complaint resolution, ensuring a positive and professional experience.
  • Controlled inventory and supply purchasing to efficiently meet customer demand while minimizing waste.
  • Handled all cash and digital payments accurately, ensuring smooth and trustworthy transactions.
  • Independently managed all aspects of the business, from baking and packaging to customer service and bookkeeping, showcasing strong multitasking and organizational skills.

Early Childhood Educator

Primrose School of Tampa Palms
12.2022 - 03.2023
  • Provided exceptional customer service to parents and families, addressing questions and concerns promptly to ensure a positive experience and build lasting relationships.
  • Demonstrated strong active listening skills by understanding parents' and children’s needs and tailoring communication to provide appropriate solutions and support.
  • Promoted educational programs and activities, encouraging family participation and increasing enrollment through persuasive and informative communication.
  • Maintained detailed records and documentation, ensuring accurate tracking of attendance, progress, and communications, showcasing attention to detail and administrative skills.
  • Adapted communication style to suit diverse audiences, including children, parents, and colleagues, enhancing understanding and rapport.

Sales Associate & Customer Service Specialist

Ross Stores
09.2021 - 09.2022
  • Delivered friendly and efficient customer service, greeting shoppers and assisting with product selection to enhance the shopping experience.
  • Actively listened to customer needs and provided personalized recommendations, increasing customer satisfaction and repeat business.
  • Resolved customer concerns and complaints promptly and professionally, ensuring positive outcomes and maintaining store reputation.
  • Operated cash registers and point-of-sale (POS) systems accurately, handling transactions and returns with attention to detail.
  • Maintained clean, organized, and well-stocked sales floors to create an inviting environment and support sales goals.
  • Collaborated with team members to achieve daily sales targets and ensure smooth store operations during peak hours.
  • Demonstrated strong product knowledge to answer customer questions and suggest complementary items.
  • Adapted quickly to changing priorities during busy shopping periods, ensuring customers received timely assistance.

Education

Associate Degree - Culinary and Dietetic Management

Hillsborough Community College
Tampa, FL
05-2027

High School Diploma -

Freedom High School
Tampa, FL
01.2018

Skills

  • Excellent verbal and written communication
  • Strong customer service and conflict resolution
  • Patient, empathetic, and attentive to others’ needs
  • Fast-paced multitasking and time management
  • Adaptable and quick to learn new systems
  • Team-oriented and dependable
  • Problem-solving
  • Relationship building
  • Documentation and record keeping

Certification

First Aid & CPR Certified

Timeline

Early Childhood Educator

Bright Horizons
03.2023 - Current

Early Childhood Educator

Primrose School of Tampa Palms
12.2022 - 03.2023

Sales Associate & Customer Service Specialist

Ross Stores
09.2021 - 09.2022

Home Bakery Owner & Operator

Gxlden Confections
10.2020 - Current

Associate Degree - Culinary and Dietetic Management

Hillsborough Community College

High School Diploma -

Freedom High School

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