Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
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Kiara Dotson

Kiara Dotson

Monroe,LA

Summary

With a proven track record at Homesite Insurance, I excel in data management and fostering strong customer relationships. My expertise in Microsoft Excel and active listening has significantly enhanced operational efficiency and client satisfaction. Renowned for creative problem-solving, I consistently deliver results beyond expectations, ensuring precision and excellence in every task.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Accounting Assistant

Rosie D Harper LLP
Monroe, Lou
07.2024 - Current
  • Assisted in the preparation of monthly financial statements and reports.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Classified and summarized financial data to compile and enter in financial records
  • Answered questions from customers regarding their billing or payment status.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Assisted with tax preparation and filing, including sales tax and income tax returns.
  • Performed bookkeeping and accounting consulting services.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Phone Operator

Ochsner LSU Health
Monroe, LA
03.2022 - 07.2024
  • Developed relationships with customers through effective communication techniques.
  • Suggested and checked alternate spellings, locations or listing formats to customers lacking details or complete information.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Ensured compliance with all applicable federal regulations pertaining to telephone operations.
  • Provided accurate information regarding company services, procedures, and policies.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.
  • Operated telephone switchboards and systems to advance and complete connections.
  • Transferred calls to other departments as needed.
  • Logged telephone system outages and problems to professionals for swift repairs.
  • Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
  • Connected incoming calls quickly using multi-line telephone system to reduce hold times.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Performed data entry of customer contact information into computer database systems.
  • Participated in emergency preparation meetings to understand crisis management procedures.

Customer Service Representative

TTEC
Monroe, LA
08.2020 - 03.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Data Entry Clerk

Homesite Insurance
Monroe, LA
07.2019 - 08.2020
  • Identified, corrected, and reported data entry errors.
  • Verified accuracy and completeness of data entry into the database system.
  • Secured essential information and data by running database backups.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Prepared summaries of daily work completed for review by supervisors.
  • Proofread and edited documents to correct errors.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.

Customer Service Representative

Optum
Monroe, LA
01.2017 - 06.2019
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Developed strong customer relationships to encourage repeat business.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Neville High School
Monroe LA
05-2017

Some College (No Degree) - General Studies

Louisiana Delta Community College
Monroe, LA

Skills

  • Month-end documentation
  • File and database management
  • 40 kph
  • Administrative support
  • Profit and loss analysis
  • Attention to detail
  • Quickbooks
  • Microsoft Excel
  • Sales summaries
  • Bookkeeping operations
  • Fine collection
  • Account updating
  • Medical terminology
  • Active listening
  • Calm demeanor
  • Creative problem solving
  • Call center operations
  • Microsoft outlook
  • CRM software proficiency
  • Problem-solving
  • Inbound and outbound calling
  • Document control
  • Filing and data archiving
  • Proofreading
  • Organization
  • Data management
  • Data entry
  • Flexible and adaptable
  • Interpersonal communication
  • Time management mastery

Affiliations

  • Taking online courses to learn more skills.
  • Art

Certification

  • Medical Assistant

Languages

English
Full Professional

References

References available upon request.

Timeline

Accounting Assistant

Rosie D Harper LLP
07.2024 - Current

Phone Operator

Ochsner LSU Health
03.2022 - 07.2024

Customer Service Representative

TTEC
08.2020 - 03.2022

Data Entry Clerk

Homesite Insurance
07.2019 - 08.2020

Customer Service Representative

Optum
01.2017 - 06.2019

High School Diploma -

Neville High School

Some College (No Degree) - General Studies

Louisiana Delta Community College

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Kiara Dotson